Customer Account Manager

Edtech.com's Summary

HackerRank is hiring a Customer Account Manager to drive customer success by guiding clients through their journey and fostering long-term partnerships. The role involves managing account strategies, optimizing customer use of HackerRank’s hiring solutions, and leading renewal, expansion, and revenue growth within assigned accounts.

Highlights

Own a Book of Business strategy to increase adoption, engagement, value, and growth.
Develop tailored account strategies to achieve customer hiring and talent goals.
Act as a strategic advisor to remove roadblocks and accelerate customer adoption.
Build and maintain executive and stakeholder relationships for strategic workforce planning.
Conduct regular customer health check-ins, quarterly business reviews, and success planning.
Maintain accurate forecasts and pipeline visibility aligned with customer growth opportunities.
Requires 3+ years partnering with Fortune 500 companies and strong customer-centric mindset.
Familiarity with developer hiring, technical assessments, and engaging HR/Talent and Technical decision-makers is a plus.
Compensation includes base and incentive pay with total earnings potential of $120,000 to $130,000 annually, excluding stock options and benefits.
Position is full-time, remote within the United States, and falls under HackerRank’s Go To Market department.

Customer Account Manager Full Description

At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We donât see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.

About the role

We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. This position is Full-Time and Remote within the US.

In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth. Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes. Collaborating seamlessly with colleagues, you will elevate our strategic partnerships with customers. And be responsible for all renewal and expansion and revenue.

What youâll do

Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Who you are

You bring 3+ years in partnering with Fortune 500 companies.
Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
Curious and customer-centric. You seek to gain a deep understanding of goals, challenges, and industry trends.

Even better if you have

You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams.
A collaborative mindset. You work seamlessly across teams, bringing together Customer Success, Product, and Sales to ensure customer needs are met.
Familiarity with developer hiring or technical assessments.
Skill in engaging HR/Talent and Technical decision-makers to align hiring and workforce planning goals.

You will thrive in this role if

Being the Captain - enjoy owning the customer relationship and championing their success.
Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
Believe in long-term partnerships and being the trusted advisor for your customers.

Compensation

This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $120,000 to $130,000, including base salary and incentive-based compensation (based on quota attainment).
This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
Final offer may vary based on skills, experience, location, and other compensation components.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Notice to prospective HackerRank job applicants:

Our Recruiters use @hackerrank.com email addresses.
We never ask for payment or credit check information to apply, interview, or work here.

Original Job Description

About the role

What youâll do

Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Who you are

You bring 3+ years in partnering with Fortune 500 companies.
Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
Curious and customer-centric. You seek to gain a deep understanding of goals, challenges, and industry trends.

Even better if you have

You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams.
A collaborative mindset. You work seamlessly across teams, bringing together Customer Success, Product, and Sales to ensure customer needs are met.
Familiarity with developer hiring or technical assessments.
Skill in engaging HR/Talent and Technical decision-makers to align hiring and workforce planning goals.

You will thrive in this role if

Being the Captain - enjoy owning the customer relationship and championing their success.
Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
Believe in long-term partnerships and being the trusted advisor for your customers.

Compensation

This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $120,000 to $130,000, including base salary and incentive-based compensation (based on quota attainment).
This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
Final offer may vary based on skills, experience, location, and other compensation components.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

Notice to prospective HackerRank job applicants:

Our Recruiters use @hackerrank.com email addresses.
We never ask for payment or credit check information to apply, interview, or work here.

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Edtech.com's Summary

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