Customer Account Specialist

🇺🇸 Remote - US 🕑 Full-Time 💰 TBD 💻 Sales 🗓️ September 20th, 2026

Salesforce

Edtech.com's Summary

Brightwheel is hiring a Customer Account Specialist to own the full customer lifecycle for its early education platform, working remotely across the US.

Highlights

Engages prospective and existing customers to understand their needs and recommend brightwheel solutions that support their growth.
Conducts high-volume outbound outreach, running upward of 70 calls a day to identify opportunities and uncover pain points.
Runs live product demonstrations tailored to each prospect's or customer's day-to-day operations.
Owns the full pipeline end to end, from new business through onboarding, renewal, and at-risk account retention.
Tracks outreach and pipeline activity in Salesforce, working toward monthly revenue and retention goals.

Customer Account Specialist Full Description

Brightwheel is the largest, fastest-growing platform in early education, trusted by millions of educators and families across a $175B market that remains underserved by modern technology.

The Customer Account Specialist owns ambitious sales and retention goals across the full customer lifecycle, from first conversation through close, and from onboarding through renewal, working remotely as part of a distributed team.

Responsibilities

Engages prospective and existing customers to understand their needs and recommend brightwheel solutions that support their growth.
Conducts high-volume outbound outreach and discovery to identify opportunities and uncover customer pain points.
Runs live product demonstrations tailored to each prospect's or customer's day-to-day operations.
Proactively works at-risk and cancellation-risk accounts, diagnosing concerns and selling customers back into brightwheel's value.
Owns the full pipeline in Salesforce, from generating and qualifying leads through closing and retention.
Reviews calls and demos regularly with managers and peers to continuously improve sales approach.

Requirements

Experience in customer success, account management, or a comparable customer-facing role.
Comfort with a high-volume, high-velocity sales approach, including 70+ calls a day.
Proven track record of hitting or exceeding goals in a performance-visible environment.
Experience staying motivated and productive while working remotely.
Preferred: familiarity with Salesforce, Zoom, and early education experience.