Lovable
Customer Education Lead
🇺🇸 Hybrid - Boston, MA
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ December 17th, 2025
Edtech.com's Summary
- Design and execute scalable customer learning programs covering onboarding to advanced features.
- Create and manage tutorials, videos, guides, and certification paths that evolve with the product.
- Lead live and virtual training sessions for new customers and enterprise rollouts.
- Collaborate with Customer Success, Product, and Marketing teams to align education with product releases and customer goals.
- Define metrics for customer activation, usage, and retention and continuously optimize programs based on data.
- Establish and maintain the customer knowledge base, learning hub, and course catalog.
- Require 5+ years experience in customer education, enablement, or instructional design at a SaaS or product-led company.
- Strong ability to translate technical concepts into clear, actionable learning experiences.
- Data-driven with a focus on measuring education impact against business outcomes.
- Supports over 2 million users globally and works within Sales department.
Customer Education Lead Full Description
Customer Education Lead
Why Lovable?
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started.
We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
The Role
We’re hiring a Customer Education Lead to build and operationalize Lovable’s learning programs — from onboarding to advanced enablement. This role combines content strategy, instructional design, and program execution. You’ll create scalable education frameworks that help every customer — from early adopters to global enterprises — succeed on Lovable.
What You’ll Own
- Program Design:
Develop and execute structured learning programs that guide customers from first login to advanced use cases. - Content Design and Development:
Create and manage a portfolio of tutorials, videos, guides, and certification paths that evolve with the product. - Training Delivery:
Lead live and virtual sessions for new customers and enterprise rollouts; enable internal teams to deliver these independently. - Cross-Functional Enablement:
Partner with CS, Product, and Marketing to align education initiatives with product releases, adoption goals, and customer milestones. - Measurement & Optimization:
Define metrics for activation, usage, and retention; analyze program impact and iterate quickly. - Knowledge Infrastructure:
Establish and maintain Lovable’s customer knowledge base, learning hub, and course catalog.
You’ll Excel Here If You...
- Have 5+ years of experience in customer education, enablement, or instructional design at a SaaS or product-led company.
- Know how to translate technical concepts into clear, actionable learning experiences.
- Are highly organized and skilled at building systems that scale — not one-off sessions.
- Are data-driven and can measure learning impact against business outcomes.
- Thrive in a fast-moving environment and can balance strategy with hands-on creation.
Success Looks Like
- Every new customer reaches meaningful activation within days, not weeks.
- Lovable’s learning programs drive measurable gains in usage, expansion, and retention.
- Education content becomes a key asset for CS, Sales, and Marketing teams.
- The customer education engine runs predictably, with clear ownership and metrics.
Why This Role Matters
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