McGraw Hill
Customer Enablement Associate
CRM
SFDC
Edtech.com's Summary
McGraw Hill LLC. is hiring a Customer Enablement Associate. The role involves servicing and supporting sales territories, managing digital account creation, resolving technical and access issues, and collaborating with regional teams to support instructors and bookstores. This remote position requires strong communication and organizational skills and offers a weekly set schedule.
Highlights
- Assist sales territories by managing digital accounts and distributing sample copies.
- Access resources for instructors, including packages and pricing information.
- Create book builds, booklists, and support inclusive access while tracking shipments and stock levels.
- Maintain Salesforce (SFDC) data and resolve issues for bookstores and instructors.
- Facilitate resolution of technical problems via customer experience groups (CXG).
- Resolve student access code problems effectively.
- Provide product recommendations to instructors to support course needs.
- Collaborate with District Managers and Specialists on sales territory coverage.
- Preferred qualifications include a Bachelor’s Degree, CRM experience, and proficiency with Microsoft Office.
- Compensation ranges from $37,000 to $41,000 annually, with benefits including medical and dental.
Customer Enablement Associate Full Description
Overview
Impact the Moment
Our Higher Ed team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the country and experience first-hand the difference your hard work makes.
Our Higher Ed team is currently seeking a Customer Enablement Associate to join our team.
How can you make an impact?
The Customer Enablement Associate will assist in all aspects of servicing and supporting sales territories when a Learning Technology Representative or Customer Success Representative is not in place. A successful team member is organized and detail-oriented with strong written and verbal communication skills. This role is highly collaborative, working cross-functionally across regional teams. Our team works with a positive approach to problem-solving and teamwork.
This is a remote position open to applicants that permanently reside within the United States. This position works a set weekly schedule.
What you will do:
- Service and support sales territories with digital account creation and sample copies
- Access Instructor resources, packages and pricing
- Create book builds, booklists, inclusive access support, track shipments, check stock levels and SFDC maintenance
- Resolve bookstore and Instructor problems
- Facilitate resolution of technical problems through CXG
- Resolve student access code problems
- Offer Instructors product recommendations, to support their course needs
- Collaborate with District Managers and Specialists on coverage of sales territory
We're looking for someone who has:
- Bachelor's Degree (preferred)
- Excellent problem-solving skills with a customer-centric focus and natural bias for teamwork
- Ability to think independently and work with speed and accuracy to deliver results
- Excellent organizational skills with attention to detail and superior communication skills
- Proficiency with the Microsoft Office suite, other technology, and the web
- CRM experience
- The ability to learn, understand and execute with autonomy
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. If you are curious, open to new ideas and ready to make a difference, we want to talk to you.
The pay range for this position is between $37,000 and $41,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. We offer benefits including medical, dental and/or other benefits, depending on the position offered.
McGraw Hill recruiters always use a "@mheducation.com", "@careers.mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 50609
McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.
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