Edtech.com's Summary

Elsevier is hiring a Customer Research & Analytics Specialist II. The role involves leading the management of global tracking studies and research projects, including designing surveys, analyzing data, and delivering clear insights to influence business decisions. The position also requires collaboration with internal teams and external agencies to ensure accuracy and strategic alignment of customer satisfaction programs.

Highlights

Manage customer satisfaction programs and quarterly reporting
Design, execute, and analyze strategic market research projects
Present findings with clarity and provide actionable recommendations
Collaborate with internal teams and external research agencies
Ensure accuracy and consistency across all insights and analysis
Advise colleagues on research best practices
Proficiency required in Microsoft Office Access and SharePoint; knowledge of SPSS and R is beneficial
Required qualifications include a degree-level education and relevant research qualification
Strong analytical, project management, and presentation skills are essential
Excellent written and spoken English is required

Customer Research & Analytics Specialist II Full Description

Customer Research & Analytics Specialist II

Oxford

Manila

New York

Full time

Senior Research Executive – Customer and Market Insights Strategy – Contract

Are you an enthusiastic and ambitious Senior Research Executive?

Would you like to join our high-performing Customer and Market Insights team?

About our team
Our goal is to have best-in-class customer and market insights. You will join a high performing team that helps ensure the customer is at the heart of business decisions. The team acts as an in-house market insight agency, as such we design, analyse and deliver insight projects from start to finish.

About the Role

As Senior Research Executive, you will lead the day-to-day management of global tracking studies and ad hoc research projects. You will contribute to all stages of the research process, from stakeholder consultation and questionnaire design to detailed analysis and insight delivery.

Responsibilities:

Manage customer satisfaction programmes including survey refinement and quarterly reporting
Deliver strategic research projects by planning designing and analysing market studies
Present findings with clarity and actionable recommendations
Collaborate with internal teams and external research agencies
Ensure accuracy and consistency across all insights and analysis
Support colleagues undertaking research with advice and best practices

Requirements:

Market research experience with demonstrated expertise in generating insights
Degree-level education and a relevant research qualification
Excellent analytical and problem-solving skills
Perfect written and spoken English
Strong project management skills and ability to work across multiple deadlines
Proficiency in Microsoft Office Access and SharePoint
Knowledge of SPSS and R is beneficial
Confident presentation skills and visual storytelling ability

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Original Job Description