Customer Service Assistant

🇺🇸 Normal, IL

🕑 Full-Time

💰 $15 - $18 per Hour

💻 Customer Support

🗓️ September 26th, 2025

Edtech.com's Summary

Illinois State University is hiring a Customer Service Assistant. The role involves acting as the primary contact for the Event Management, Dining, and Hospitality employment office, addressing a variety of inquiries, managing student employment processes including scheduling and onboarding, leading orientations and training, and providing administrative support to the employment team.

Highlights

Main responsibilities include handling inquiries, resolving student employment issues, coordinating schedules, managing records, and leading student personnel assistants.
Requires knowledge of Microsoft Office Suite and ability to manage clerical tasks and deadlines.
Hourly pay ranges from $15.18 to $17.85.
Requires a high school diploma or equivalent plus 18 months of relevant education or work experience in customer service, public relations, office administration, or related fields.
Preferred qualifications include experience with student employment and strong communication skills.
Supports the Department of Event Management, Dining, and Hospitality within the Division of Student Affairs.
Work hours are Monday through Friday, 8:00 am to 4:00 pm.
Role includes maintaining confidentiality and effective communication on a daily basis.
Position includes supervising a team of student personnel assistants and assisting with disciplinary and feedback programs.
Employment benefits include health, dental, vision insurance, retirement plans, tuition waivers, paid holidays, and administrative closures.