Customer Service Representative III - Welcome Center

🇺🇸 Remote - US

🕑 Full-Time

💰 $18 - $21 per Hour

💻 Customer Support

🗓️ September 24th, 2025

Edtech.com's Summary

The University of Houston-System is hiring a Customer Service Representative III for the Welcome Center within the Scholarships & Financial Aid department. This role handles complex customer inquiries, investigates complaints, supports student fund disbursement, and provides guidance to junior staff while conducting proactive customer service and surveys.

Highlights

Manage and resolve difficult customer inquiries and complaints via multiple communication channels.
Provide general information, verify data, and refer customers to appropriate departments.
Train and support student employees and lower-level representatives in the Contact Center.
Assist with student fund disbursement and prepare departmental reports.
Review verification documents for the Federal Processing area before processing.
Conduct periodic customer service surveys and assist with departmental projects.
Proficiency in Microsoft Office Suite required.
Minimum qualifications include a high school diploma plus three years of relevant experience or equivalent education.
Strong verbal and written communication, public speaking, and problem-solving skills expected.
Experience in higher education and service leadership skills highly valued.
Salary range: $18.32 - $20.60 hourly.