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University at Buffalo

Customer Service Assistant, Student Accounts

🇺🇸 Buffalo, NY

🕑 Full-Time

💰 $52K

💻 Customer Support

🗓️ December 20th, 2025

Edtech.com's Summary

University at Buffalo is hiring a Customer Service Assistant, Student Accounts. The role involves evaluating and communicating residency appeals and decisions, processing refunds of financial aid and overpayments, and delivering training and presentations including public speaking at new student orientations to support student account services.

Highlights
  • Evaluate and communicate residency appeals and decisions
  • Model outstanding customer service practices
  • Process refunds of financial aid and overpayments
  • Develop training and presentations
  • Deliver public speaking at new student orientations
  • Proficient in Microsoft Office, especially Excel and Word
  • Associates degree with two or more years of related experience required
  • Experience with PeopleSoft Student Financial module preferred
  • Full-time, term appointment with salary grade SL2; salary approximately $51,508
  • Works within the Department of Student Accounts under Business Services