University of North Carolina at Chapel Hill logo

University of North Carolina at Chapel Hill

Customer Service Liaison/Revenue Specialist

🇺🇸 Hybrid - Chapel Hill, NC

🕑 Full-Time

💰 $36K - $50K

💻 Customer Support

🗓️ December 20th, 2025

CRM Blackbaud

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Customer Service Liaison/Revenue Specialist. This role manages revenue-related tasks for select schools and units, handles gift processing and donor inquiries, and ensures compliance with CASE and IRS regulations. The position also involves collaborating with development teams and maintaining high standards of customer service.

Highlights
  • Manage depositing, receipting, and acknowledging various types of gifts including cash, checks, credit card transactions, stocks, and pledges.
  • Serve as liaison to assigned schools and units for all revenue-related operations and collaborate with development staff.
  • Monitor and respond to inquiries via Gift Services phone line and email, directing issues appropriately.
  • Adjust application details for revenue transactions such as adding opportunities, source codes, and revenue categories.
  • Maintain thorough knowledge of CASE reporting standards and Internal Revenue Service rules for charitable contributions.
  • Proficiency required in Microsoft Word and Excel; knowledge of Davie (Blackbaud CRM) system preferred.
  • Bachelor’s degree or equivalent combination of training and experience required.
  • Provide excellent customer service ensuring accuracy, professionalism, and clear communication with donors and staff.
  • Position is full-time permanent with a salary range of $35,589 to $49,811 (NC10 / GN09 pay band).
  • Work schedule Monday-Friday, 8:00am–5:00pm; eligible for partial remote/hybrid work per policy.