University of North Carolina at Chapel Hill
Customer Service Liaison/Revenue Specialist
🇺🇸 Hybrid - Chapel Hill, NC
🕑 Full-Time
💰 $36K - $50K
💻 Customer Support
🗓️ December 20th, 2025
Edtech.com's Summary
- Manage depositing, receipting, and acknowledging various types of gifts including cash, checks, credit card transactions, stocks, and pledges.
- Serve as liaison to assigned schools and units for all revenue-related operations and collaborate with development staff.
- Monitor and respond to inquiries via Gift Services phone line and email, directing issues appropriately.
- Adjust application details for revenue transactions such as adding opportunities, source codes, and revenue categories.
- Maintain thorough knowledge of CASE reporting standards and Internal Revenue Service rules for charitable contributions.
- Proficiency required in Microsoft Word and Excel; knowledge of Davie (Blackbaud CRM) system preferred.
- Bachelor’s degree or equivalent combination of training and experience required.
- Provide excellent customer service ensuring accuracy, professionalism, and clear communication with donors and staff.
- Position is full-time permanent with a salary range of $35,589 to $49,811 (NC10 / GN09 pay band).
- Work schedule Monday-Friday, 8:00am–5:00pm; eligible for partial remote/hybrid work per policy.
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