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University of North Carolina at Chapel Hill

Customer Service Liaison/Revenue Specialist

🇺🇸 Hybrid - Chapel Hill, NC

🕑 Full-Time

💰 $36K - $50K

💻 Customer Support

🗓️ December 10th, 2025

CRM Blackbaud

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Customer Service Liaison/Revenue Specialist. The role involves serving as a liaison for revenue-related tasks for a select group of schools and units, managing revenue transactions, handling donor inquiries, and ensuring compliance with CASE and IRS guidelines for gift processing and acknowledgment.

Highlights
  • Manage depositing, recording, receipting, and acknowledging various types of gifts and revenue transactions, including cash, checks, gifts-in-kind, and event registrations.
  • Serve as liaison for assigned schools and units, coordinating with development officers and staff to support revenue and stewardship activities.
  • Handle and monitor inbound donor and unit inquiries via phone and email, directing them appropriately.
  • Adjust application details for revenue transactions such as opportunities, source codes, or revenue categories.
  • Ensure processing and recording comply with CASE reporting standards and IRS regulations.
  • Required proficiency with Microsoft Word and Excel; knowledge of Davie (Blackbaud CRM) preferred.
  • Must possess strong communication skills, professionalism, and customer service orientation.
  • Bachelor’s degree or equivalent combination of education and experience required.
  • Position is full-time permanent with a salary range of $35,589 - $49,811.
  • Works within the University Development Office supporting campus fundraising and donor relations.