MathWorks
Installation and Licensing Technician
🇺🇸
Natick, MA
🕑
Full-Time
💰
$64K - $96K
💻
Customer Support
🗓️
February 24th, 2026
Docker
Edtech.com's Summary
MathWorks is hiring an Installation and Licensing Technician. This role involves providing technical support for customer installation and licensing issues across multiple platforms, managing configurations on cloud services and compute clusters, and collaborating with various teams to enhance processes and solutions.
Highlights
- Troubleshoot installation and licensing issues via phone, email, and web.
- Support customers on Windows, MacOS, and Linux platforms.
- Configure cloud platforms such as Amazon AWS and Microsoft Azure, continuous integration servers, Docker, and compute clusters.
- Collaborate in cross-functional teams to identify and implement process and policy improvements.
- Participate in team decision-making, conflict resolution, and provide technical feedback.
- Requires a bachelor's degree and 3 years of professional work experience or equivalent.
- Preferred degree in Computer Science, Information Technology, or related STEM field.
- 6-12 months of IT experience and customer-facing role experience.
- Working knowledge of Linux, Windows, Mac OS, Networking, and License Management.
- Salary range between $63,999 and $95,999.
Installation and Licensing Technician Full Description
Installation and Licensing Technician
- Team: Customer Support
- Location: US-MA-Natick
- Salary Range: $63,999 - $95,999
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Job Summary
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9:30am - 6:30pm.
Responsibilities
Technical Support
- The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
- Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
- Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
- Projects will be assigned based on career objectives, interests, and departmental needs.
- Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams
Teaming activities
- Collaborate with team members.
- Decision making, consensus building, conflict resolution, and problem solving on team related issues.
- Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
Minimum Qualifications
- A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.
Additional Qualifications
- Degree focused in Computer Science, Information Technology, or STEM is preferred
- 6-12 months of IT experience
- Experience in a customer-facing role
- Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
- Ability to identify and implement process and policy improvements
- A passion for technology
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