Customer Service Rep

🇺🇸 Gainesville, FL 🕑 Full-Time 💰 $16 - $17 per Hour 💻 Customer Support 🗓️ April 14th, 2026

Edtech.com's Summary

The University of Florida College of Dentistry is hiring a Customer Service Rep to support Dental Records and Patient Registration. The role involves managing patient check-ins, answering inquiries, handling dental records, maintaining compliance with health information regulations, and providing administrative support to the Office of Clinic Administration.

Highlights

Manage patient check-in, answer phone calls, and handle patient registration tasks.
Utilize Axium software to collect and document Protected Health Information (PHI).
Prepare patient appointment documentation including demographic data, photo IDs, insurance, and consent forms.
Maintain an organized and welcoming lobby environment while following safety protocols.
Manage and duplicate dental records, ensuring HIPAA compliance.
Serve as backup for supervisor and provide switchboard coverage in dental records as needed.
Complete assigned projects within established timelines.
Requires high school diploma or equivalent and one year of experience.
Preferred skills include knowledge of University of Florida systems, effective communication, and computer proficiency.
Compensation ranges from $15.80 to $16.86 per hour, with comprehensive benefits including health, dental, vision, retirement plans, and paid leave.