Customer Services Specialist

🇺🇸 Remote - US 🕑 Full-Time 💰 $17 - $19 per Hour 💻 Customer Support 🗓️ April 13th, 2026

Edtech.com's Summary

University of Houston is hiring a Customer Services Specialist to lead and support the Business Services Customer Service Center staff. The role involves greeting customers, resolving complex issues, developing and conducting training for HRMS and Finance, overseeing email account setups, and assisting with data integrity and transaction processing.

Highlights

Lead and provide support to Customer Service Center staff in Student Business Services.
Greet customers and resolve complex service questions and issues.
Develop procedures and training materials for HRMS and Finance classes.
Coordinate and conduct both in-person and online training sessions.
Manage email account setups for Service Center personnel.
Review daily audit reports to maintain data integrity.
Assist in assessing university customer service needs and developing solutions.
Process and enter transaction data as required.
Requires at least three years of directly related work experience or equivalent education.
PeopleSoft experience is advantageous.
Salary range: $16.63 - $18.73 per hour.