Customer Service Rep

🇺🇸 Madison, WI 🕑 Full-Time 💰 $16 - $20 per Hour 💻 Customer Support 🗓️ August 6th, 2026

Edtech.com's Summary

Kilwin's is hiring a Customer Service Rep to deliver exceptional service and maintain quality in a retail confections and ice cream store. The role involves engaging with customers to create a memorable confectionery and ice cream experience while handling physical demands such as standing for long periods and lifting.

Highlights

Provide outstanding customer service and produce quality confectionery and ice cream products.
Work hours range from 7 to 30 per week with availability required for nights, weekends, and holidays between 10am and 11pm.
Hourly wage ranges from $16.00 to $20.00.
Employment includes 4 available positions.
Physical demands include standing for 6-8 hours, bending, squatting, and lifting 10-50 lbs.
Work in a retail environment on State Street focusing on chocolates, fudge, and ice cream.
Applicants should have a strong pride in customer service and product quality.

Customer Service Rep Full Description

Department Overview:	We are a retail confections and ice cream store on State Street.Â Â
Anticipated Hours Per Week	7-30
Schedule:	Because chocolate and ice cream cravings do not follow a typical schedule, availability to work some nights, weekends, and holidays is required. Hours of operation range from 10am-11pm. Come and join the team!
Salary/Wage Range:	Hourly $16.00 to $20.00
Number Of Positions	4
Position Summary/Job Duties:	Kilwins Chocolates, Fudge and Ice Cream in beautiful downtown Madison is now taking applications and will be scheduling interviews for cheerful and outgoing people to help create simply the best confectionery and ice cream experience our customers can enjoy! Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability for the fall semester.
Qualifications:	Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability.Â Â
Physical Demands	Standing on your feet for 6-8 hours, bending over, squatting and lifting 10-50lbs
Application Instructions:	Send resume to [email protected] along with schedule of availability for the fall semester.
Contact:	Org: Kilwin's Contact: Curtis Diller Email: [email protected]

Original Job Description

Department Overview:	We are a retail confections and ice cream store on State Street.Â Â
Anticipated Hours Per Week	7-30
Schedule:	Because chocolate and ice cream cravings do not follow a typical schedule, availability to work some nights, weekends, and holidays is required. Hours of operation range from 10am-11pm. Come and join the team!
Salary/Wage Range:	Hourly $16.00 to $20.00
Number Of Positions	4
Position Summary/Job Duties:	Kilwins Chocolates, Fudge and Ice Cream in beautiful downtown Madison is now taking applications and will be scheduling interviews for cheerful and outgoing people to help create simply the best confectionery and ice cream experience our customers can enjoy! Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability for the fall semester.
Qualifications:	Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability.Â Â
Physical Demands	Standing on your feet for 6-8 hours, bending over, squatting and lifting 10-50lbs
Application Instructions:	Send resume to Madison@kilwins.com along with schedule of availability for the fall semester.
Contact:	Org: Kilwin's Contact: Curtis Diller Email: madison@kilwins.com