Customer Service Representative

Edtech.com's Summary

University of Nebraska-Lincoln is hiring a Customer Service Representative. The role involves serving as the first point of contact for customers by phone and in-person, managing parking permit sales, processing financial transactions, resolving customer concerns, maintaining records, and supporting citation and impoundment procedures.

Highlights

Serve customers via phone and in-person, providing information on parking, transportation, and related services.

Coordinate parking permit sales, bus passes, billing, payroll deductions, payments, and account reconciliations.

Resolve routine customer issues, document concerns, and escalate when necessary.

Prepare office for operations, maintain reception area, and restock supplies.

Perform data entry, records research, verification, and filing for customer and parking information.

Manage assigned change funds according to procedures.

Support citation and impoundment processes including explaining payment options and appeals.

Record minutes at Parking Advisory Committee meetings and maintain official records.

Process departmental mail and correspondence.

Required: High school diploma or equivalent, 1+ year customer service and financial transaction experience, strong communication and problem-solving skills, computer literacy, and organizational skills.

Preferred: Associate's degree or equivalent experience, familiarity with office software and databases, experience in parking or transit services, and proficiency with Microsoft Office suite.

Salary: Minimum $18.00/hr.

Job Type: Full-Time with occasional weekend and evening hours.

Criminal background check required; driving record review and commercial driver's license not required.

Customer Service Representative Full Description

University of Nebraska-Lincoln Employment Website

Toggle navigation

Customer Service Representative Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Click on “Apply to this Job”. You will then either create an application or edit your current application that is on file.

Position Information

Working Title	Customer Service Representative
Department	UO Parking & Transit Services-1018
Requisition Number	S_260633
Posting Open Date	08/10/2026
Application Review Date: (To ensure consideration, please submit all application materials before review date)	08/21/2026
Posting Close Date
Open Until Filled	Yes
Description of Work	Ranked as one of the Best Employers in Nebraska and certified as a Lincoln Family-Friendly workplace, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year. We invest in our employees: Vacation, sick, and holiday pay. Medical, dental, and vision insurance. No-cost life insurance. Employee Assistance Program. Parental leave Retirement plans. Tuition assistance for employees and dependents. Exclusive employee discounts. Professional development through training and education. And many more!! As a Customer Service Representative, you will: Serve as the first point of contact for customers by phone and in-person interactions, respond to inquiries, and provide information on parking, transportation, directions, and related services. Coordinate and process parking permit sales, bus passes, payroll deductions, billing requests, account transactions, payments, credits, and related reconciliations in accordance with established procedures. Resolve routine customer concerns by identifying appropriate solutions, providing guidance, documenting concerns, and referring matters to leadership when appropriate. Prepare the office for daily operations and maintain a clean, organized, and customer-ready reception area, such as restocking office supplies. Perform data entry, records research, verification, and filing to maintain accurate customer, permit information, vehicle registration, citation history, and related documentation. Manage assigned change funds in accordance with established procedures. Provide citation and impoundment support by explaining related procedures, citation reasons, payment options, appeals procedures, impoundment documentation, vehicle release procedures, and related service processes. Attend Parking Advisory Committee meetings to record minutes and audio, submit materials for approval, and maintain official records. Process departmental mail and correspondence, such as receiving, sorting, date stamping, reviewing, preparing outgoing responses, and various departmental communications. The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://equity.unl.edu/notice-nondiscrimination/.
Minimum Required Qualifications	High school or equivalent experience 1+ years of experience in customer service, retail, or office support with direct customer contact, including in-person and phone. 1+ years of experience processing financial transactions. Strong customer service, interpersonal, and communication skills. Skilled in de-escalating difficult customer interactions. Demonstrated strong organizational skills and attention to detail. Competency with computers and physical and digital filing systems, and the ability to learn new technology. Knowledge of financial transaction processes. Strong problem-solving skills. Ability to adapt to change, work independently with minimal supervision, and collaborate with various business partners.
Preferred Qualifications	Associate’s degree in business administration, accounting, office administration, or other related field of study, or equivalent experience. Experience using office software, databases, or recordkeeping systems. Experience working in parking services, transit services, or a similar public-facing operation. Knowledge of parking and transit policies, permit processes, citation procedures, or related parking customer service operations. Knowledge of billing, reconciliation, and office recordkeeping practices. Proficiency with Microsoft Office suite.
Pre-Placement Driving Record Review Required	No
Physical Required	No
Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.	No
Criminal History Background Check Required	Yes
Posted Salary	$18.00/hr minimum
How to Apply	Click on “Apply to this Job”. You will then either create an application or edit your current application that is on file.
For questions or accommodations related to this position contact	[email protected]
Job Category (old)	Office/Service
Job Type	Full-Time
Alternate Work Schedule (if other than 8-5)	Occasional weekend and evening hours
Work Location (City, State)	Lincoln, NE
Position funded by grant or other form of temporary funding?	No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Briefly describe your experience working with difficult or challenging customers.

(Open Ended Question)
* Please describe your experience processing financial transactions, including types of transactions and years of experience.
(Open Ended Question)
* Please detail your experience in customer service, retail, or office support with direct customer contact (in-person and phone), including years of experience.
(Open Ended Question)
* Please describe your competency with physical and digital filing systems and computers, as well as your experience with Microsoft Excel (include the types of spreadsheets, formulas or reports you created).
(Open Ended Question)

Required Documents

Required Documents

Optional Documents

Connect with #UNL

Campus Links

Policies

TIPS Incident Reporting

University of Nebraska–Lincoln About the Big Ten Conference

University of Nebraska System

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description