Customer Service Rep

🇺🇸 Madison, WI 🕑 Full-Time 💰 $16 - $20 per Hour 💻 Customer Support 🗓️ April 3rd, 2026

Edtech.com's Summary

Kilwin's is hiring a Customer Service Rep who will engage with customers to deliver exceptional service and help create a memorable confectionery and ice cream experience. The role involves working flexible hours, including nights, weekends, and holidays, while assisting in producing quality products.

Highlights

Main responsibilities include providing outstanding customer service and producing quality confectionery and ice cream products.
Availability to work some nights, weekends, and holidays based on store hours from 10am to 11pm is required.
The position entails standing for 6-8 hours, bending, squatting, and lifting 10-50 lbs.
Hourly wage ranges from $16.00 to $20.00.
Kilwin's retail store serves customers seeking chocolates, fudge, and ice cream in a downtown setting.
Four positions are available at this location.
The job requires cheerful and outgoing individuals who take pride in customer service and product quality.
Applicants must submit a resume and availability schedule.
The role is classified under local student jobs and customer service categories.

Customer Service Rep Full Description

Department Overview:	We are a retail confections and ice cream store on State Street.Â Â
Anticipated Hours Per Week	7-30
Schedule:	Because chocolate and ice cream cravings do not follow a typical schedule, availability to work some nights, weekends, and holidays is required. Hours of operation range from 10am-11pm. Come and join the team!
Salary/Wage Range:	Hourly $16.00 to $20.00
Number Of Positions	4
Position Summary/Job Duties:	Kilwins Chocolates, Fudge and Ice Cream in beautiful downtown Madison is now taking applications and will be scheduling interviews for cheerful and outgoing people to help create simply the best confectionery and ice cream experience our customers can enjoy! Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability.Â
Qualifications:	Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability.Â Â
Physical Demands	Standing on your feet for 6-8 hours, bending over, squatting and lifting 10-50lbs
Application Instructions:	Send resume to Madison@kilwins.com along with schedule of availability.
Contact:	Org: Kilwin's Contact: Curtis Diller Email: madison@kilwins.com

Original Job Description

Department Overview:	We are a retail confections and ice cream store on State Street.Â Â
Anticipated Hours Per Week	7-30
Schedule:	Because chocolate and ice cream cravings do not follow a typical schedule, availability to work some nights, weekends, and holidays is required. Hours of operation range from 10am-11pm. Come and join the team!
Salary/Wage Range:	Hourly $16.00 to $20.00
Number Of Positions	4
Position Summary/Job Duties:	Kilwins Chocolates, Fudge and Ice Cream in beautiful downtown Madison is now taking applications and will be scheduling interviews for cheerful and outgoing people to help create simply the best confectionery and ice cream experience our customers can enjoy! Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability.Â
Qualifications:	Individuals who take pride in giving outstanding customer service and producing quality products should reply to this posting with a resume and availability.Â Â
Physical Demands	Standing on your feet for 6-8 hours, bending over, squatting and lifting 10-50lbs
Application Instructions:	Send resume to Madison@kilwins.com along with schedule of availability.
Contact:	Org: Kilwin's Contact: Curtis Diller Email: madison@kilwins.com