Part-Time Customer Service Representative (SLF Call Center Operator)

Edtech.com's Summary

The Pennsylvania State University is hiring a Part-Time Customer Service Representative (SLF Call Center Operator). The role involves serving as the first-line contact for reporting Spotted Lanternfly sightings, providing information, managing call center operations, responding to customer inquiries, and assisting with reporting to agricultural departments.

Highlights

Serve as first-line contact for external stakeholders regarding Spotted Lanternfly sightings and information.
Maintain professional operation of the customer-focused call center.
Respond to and refer customer questions, and escalate to other departments as needed.
Assist with reporting to the College SLF team and agriculture departments.
Strong telephone customer service and data entry skills required.
Ability to use reference materials to provide SLF information.
Call center operates Monday to Friday, 8 AM to 5 PM; work from April/May through November.
Training is held at University Park; mainly remote work thereafter.
Hourly pay rate of $15.00.
Successful background check required per university policy.

Part-Time Customer Service Representative (SLF Call Center Operator) Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The College of Agricultural Sciences is seeking applicants for temporary part-time customer service representatives for the Spotted Lanternfly Call Center.

Job duties to include:

Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resources
Maintaining the overall operation and professional image of the customer-focused call center
Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary.
Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture

Requirements, qualifications, and/or competencies:

Strong customer service skills on the telephone
Data entry
The ability to use the provided reference materials and provide information about SLF to customers who call in

Schedule:

The call center is open Monday through Friday, 8-5 PM. We are looking to hire agents to staff the SLF call center who are available to work from April/May through November. Training is held at University Park, but then the position is mainly remote.

Compensation:

The pay rate for this job is $15.00/hour.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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Original Job Description