University of South Carolina
Customer Service Representative
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $35K
💻 Customer Support
🗓️ July 18th, 2025
Edtech.com's Summary
University of South Carolina is hiring a Customer Service Representative. The role involves providing assistance to internal and external customers regarding account details, payments, holds, tax information, and course registration. The representative communicates with various departments to offer accurate information, handles cashiering duties, supports collections, and conducts orientation presentations.
Highlights
- Advise customers on account details including charges, balances, payments, and holds.
- Assist with course registration issues such as re-registering and late-add processes.
- Respond to email inquiries and direct customers to appropriate university offices.
- Participate in collections by contacting customers with delinquent accounts.
- Perform cashiering duties and support mail processing as a backup.
- Provide training assistance and participate in Orientation presentations.
- Proficiency with Ellucian Banner applications preferred.
- Requires a bachelor’s degree in a related field or equivalent combination of certification, training, or experience.
- Preferred experience includes working in high-volume call centers and higher education financial services.
- Compensation starts at $34,532 annually with a full-time schedule of 37.5 hours per week.
Customer Service Representative Full Description
Customer Service Representative
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 31, 2025.
Posting Details
Posting Summary
Logo |
Posting Number | STA00586PO25
Job Family | Financial and Accounting Operations and Analysis
Job Function | Bursar's Office
USC Market Title | Customer Service Representative
Link to USC Market Title | https://uscjobs.sc.edu/titles/132874
Job Level | P0 - Professional
Business Title (Internal Title) | Customer Service Representative
Campus | Columbia
Work County | Richland
College/Division | Division of Administration and Finance
Department | DAF Bursar's Office
State Pay Band | 4
Approved Starting Salary | $34,532
Advertised Salary Range | $34,532
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Monday – Friday, 8:30 am to 5:00 pm.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Fiscal Accounting
Posting Number | STA00586PO25
Job Family | Financial and Accounting Operations and Analysis
Job Function | Bursar's Office
USC Market Title | Customer Service Representative
Link to USC Market Title | https://uscjobs.sc.edu/titles/132874
Job Level | P0 - Professional
Business Title (Internal Title) | Customer Service Representative
Campus | Columbia
Work County | Richland
College/Division | Division of Administration and Finance
Department | DAF Bursar's Office
State Pay Band | 4
Approved Starting Salary | $34,532
Advertised Salary Range | $34,532
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Monday – Friday, 8:30 am to 5:00 pm.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Fiscal Accounting
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
Position is responsible for offering quality service to internal and external customers of the Bursar’s Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar’s Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed, cashiering; and doing Orientation presentations.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Preferred qualifications; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.
Knowledge/Skills/Abilities | Ability/experience with: Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships.
Position is responsible for offering quality service to internal and external customers of the Bursar’s Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar’s Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed, cashiering; and doing Orientation presentations.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Preferred qualifications; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.
Knowledge/Skills/Abilities | Ability/experience with: Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships.
Job Duties
Job Duty
Advise and discuss account details with walk-in and call-in customers to include, but not limited to; charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, etc. Assist customers with making payments, setting up payment plans, establishing authorized users, navigating Self Service Carolina and viewing account information; direct customers to the appropriate university office/department when other services are needed. Communicate with other university offices regarding charges, and other student account activity as appropriate. Post comments to customer accounts for all changes, actions, and notifications. Remove HOLDS as appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers as appropriate; research customer accounts regarding write-offs, collection activity, etc.
Essential Function | Yes
Percentage of Time | 40
Job Duty | Assist customers with the AS-199 process for re-registering into courses for which they were dropped, or for late-add registration. After properly researching account activity/comments, and adding appropriate fees, drop customers from courses when payments have not been made by the established deadline.
Essential Function | Yes
Percentage of Time | 15
Job Duty | Respond to the Bursar email account throughout the work day to assist customers with a variety of questions and requests. Forward emails to appropriate staff for assistance as needed.
Essential Function | Yes
Percentage of Time | 30
Job Duty | Assist with collections efforts by contacting customers regarding delinquent accounts, past due Payment Plan installments, and other debt activity.
Essential Function | Yes
Percentage of Time | 5
Job Duty | Cashiering and serve as backup for mail processing.
Essential Function | Yes
Percentage of Time | 5
Job Duty | Assist with Orientation and with training new employees; other duties as assigned.
Essential Function | Yes
Percentage of Time | 5
Advise and discuss account details with walk-in and call-in customers to include, but not limited to; charges, balances, registration activity, payments, exemptions, scholarships, financial aid awards, HOLDS, tax information, receipts, refunds, etc. Assist customers with making payments, setting up payment plans, establishing authorized users, navigating Self Service Carolina and viewing account information; direct customers to the appropriate university office/department when other services are needed. Communicate with other university offices regarding charges, and other student account activity as appropriate. Post comments to customer accounts for all changes, actions, and notifications. Remove HOLDS as appropriate and approved; provide student statements, receipts, tuition projections, and other documents to customers as appropriate; research customer accounts regarding write-offs, collection activity, etc.
Essential Function | Yes
Percentage of Time | 40
Job Duty | Assist customers with the AS-199 process for re-registering into courses for which they were dropped, or for late-add registration. After properly researching account activity/comments, and adding appropriate fees, drop customers from courses when payments have not been made by the established deadline.
Essential Function | Yes
Percentage of Time | 15
Job Duty | Respond to the Bursar email account throughout the work day to assist customers with a variety of questions and requests. Forward emails to appropriate staff for assistance as needed.
Essential Function | Yes
Percentage of Time | 30
Job Duty | Assist with collections efforts by contacting customers regarding delinquent accounts, past due Payment Plan installments, and other debt activity.
Essential Function | Yes
Percentage of Time | 5
Job Duty | Cashiering and serve as backup for mail processing.
Essential Function | Yes
Percentage of Time | 5
Job Duty | Assist with Orientation and with training new employees; other duties as assigned.
Essential Function | Yes
Percentage of Time | 5
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date | 08/04/2025
Job Open Date | 07/17/2025
Job Close Date | 08/31/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 31, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/191293
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date | 08/04/2025
Job Open Date | 07/17/2025
Job Close Date | 08/31/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 31, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/191293
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a Bachelor’s Degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Cover Letter
- Resume
- List of References and Contact Information
Optional Documents
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