FM 311 Customer Service Center Liaison

🇺🇸 Remote - US 🕑 Full-Time 💰 $34K - $43K 💻 Customer Support 🗓️ August 11th, 2026

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Edtech.com's Summary

UNC Charlotte is hiring a FM 311 Customer Service Center Liaison. The role involves monitoring customer service phone lines, providing timely responses to inquiries through phone, email, or chat, and assisting with the creation and closing of work order requests within the Facilities Operations unit.

Highlights

Monitor FM 311 Customer Service Center phone lines and respond to customer inquiries via phone, email, or chat.
Assist with creation and closing of work order requests.
Maintain accurate data entry and spreadsheets, answer phone calls, and perform office-related duties.
Build and maintain productive customer relations and collaborate with multiple departments.
Communicate with management to understand organizational mission and objectives.
Use sound professional judgment to make independent decisions following established policies.
Required software knowledge includes Google Chrome and Microsoft Office Suite with willingness to learn new programs.
Minimum qualification: High school diploma or equivalent combination of education and experience.
Valid driver’s license required to operate assigned vehicles on and/or off campus.
Salary range: $33,540 - $42,779 with anticipated hiring range $33,540 - $39,745 annually.