Illinois State University
Customer Service Representative
🇺🇸 Normal, IL
🕑 Full-Time
💰 $19 - $22 per Hour
💻 Customer Support
🗓️ December 14th, 2025
Edtech.com's Summary
- Serve as the main point of contact for Alumni Engagement, managing phone and in-person inquiries.
- Assist with alumni, donor, and friend event registrations and inquiries.
- Support event planning including marketing, guest list management, and pre-event coordination.
- Use word processing and database software, including Excel and Microsoft Word, to maintain data integrity and generate reports.
- Required qualification: high school diploma or equivalent plus three years of combined education and related work experience.
- Hourly pay range: $19.45 - $21.59.
- Work schedule primarily Monday to Friday, 8am to 4:30pm, with occasional evenings and weekends during peak periods.
- Responsibilities include effective communication, workstation tasks, and campus mobility as needed.
- Position requires independent work habits and strong organizational skills.
- Alumni Engagement office supports university advancement initiatives and interacts regularly with university constituents.
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