University of Texas at Arlington
Customer Service Representative
🇺🇸 Arlington, TX
🕑 Temporary
💰 $42K
💻 Customer Support
🗓️ August 12th, 2025
Edtech.com's Summary
The University of Texas at Arlington is hiring a Customer Service Representative. This role involves providing exceptional customer service and supporting administrative functions within the front office registration team by handling inquiries via phone, email, and chat, and applying knowledge of course offerings, registration procedures, and business unit programs.
Highlights
- Deliver exceptional customer service and support front office registration administrative functions.
- Respond to inquiries via phone, email, and chat, requiring in-depth knowledge of course offerings and registration procedures.
- Serve as a specialist for division programs and handle special and on-site registration and customer service.
- Assist with training new front office employees and supervise student workers.
- Act as backup for Lead Customer Service Representative.
- Required minimum: High school diploma or equivalent and three years of customer service experience.
- Preferred skills: Experience with Aceware/Student Manager and Microsoft Office, plus one year of supervisory experience.
- Salary up to $41,999 monthly, commensurate with qualifications and experience.
- Position is temporary for six months from August 2025 through February 2026 with benefits eligibility.
- Department: Enterprise Development; interacts extensively with university registration and business units.
Customer Service Representative Full Description
Customer Service Representative
Posting Number | S06369P
Position Title | Customer Service Representative
Department | Enterprise Development
Location | Arlington
Position Status | Temporary
Work Schedule | Monday – Friday; 8:00 a.m. – 5:00 p.m. May require occasional local travel, evening and weekend hours. Position for six (6) months from 08/2025 through 02/10/2026. Dates to be adjusted based on start date.
Salary | Salary is commensurate based upon qualifications and relevant experience up to $41,999.
Pay Basis | Monthly
Job Summary | The Customer Service Representative delivers exceptional customer service and support administrative functions as part of the front office registration team. Responsible for a variety of customer relations duties in a department requiring moderate exercise of independent judgment, initiative, and ability to make decisions relative to university operations. A large portion of this role involves responding to inquiries via phone, email, and chat, requiring in-depth knowledge of course offerings, registration procedures, and business unit programs. Position for six (6) months from 08/2025 through 02/10/2026.
Essential Duties and Responsibilities | Serves as a specialist for programs offered through the division, possessing the expertise to answer in-depth questions about course curriculum, objectives, and special registration processes via phone, email, and chat. Handles departmental special and on-site registration and customer service. Assists with training for all new front office employees and assists with the supervision of student workers. Serves as a backup for Lead Customer Service Representative. Performs other duties assigned.
Minimum Qualifications | High School graduate or equivalent. Three (3) years of customer service experience.
Preferred Qualifications | Working experience and knowledge of Aceware/Student Manager and Microsoft Office products. One (1) year of supervisory experience.
Knowledge, Skills and Abilities | Excellent computer and organizational skills. Significant phone, email and in person interaction with the public.
Other Requirements |
Workplace and Eligibility Conditions |
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Position Title | Customer Service Representative
Department | Enterprise Development
Location | Arlington
Position Status | Temporary
Work Schedule | Monday – Friday; 8:00 a.m. – 5:00 p.m. May require occasional local travel, evening and weekend hours. Position for six (6) months from 08/2025 through 02/10/2026. Dates to be adjusted based on start date.
Salary | Salary is commensurate based upon qualifications and relevant experience up to $41,999.
Pay Basis | Monthly
Job Summary | The Customer Service Representative delivers exceptional customer service and support administrative functions as part of the front office registration team. Responsible for a variety of customer relations duties in a department requiring moderate exercise of independent judgment, initiative, and ability to make decisions relative to university operations. A large portion of this role involves responding to inquiries via phone, email, and chat, requiring in-depth knowledge of course offerings, registration procedures, and business unit programs. Position for six (6) months from 08/2025 through 02/10/2026.
Essential Duties and Responsibilities | Serves as a specialist for programs offered through the division, possessing the expertise to answer in-depth questions about course curriculum, objectives, and special registration processes via phone, email, and chat. Handles departmental special and on-site registration and customer service. Assists with training for all new front office employees and assists with the supervision of student workers. Serves as a backup for Lead Customer Service Representative. Performs other duties assigned.
Minimum Qualifications | High School graduate or equivalent. Three (3) years of customer service experience.
Preferred Qualifications | Working experience and knowledge of Aceware/Student Manager and Microsoft Office products. One (1) year of supervisory experience.
Knowledge, Skills and Abilities | Excellent computer and organizational skills. Significant phone, email and in person interaction with the public.
Other Requirements |
Workplace and Eligibility Conditions |
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies | 1
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
- * How many years of experience do you have in customer service, data entry and answering telephones?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
- * How many years of supervisory experience do you have?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
Documents Needed To Apply
Required Documents
- Resume or CV
- Cover/Interest Letter
Optional Documents
OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
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