University of South Carolina is hiring a Desktop Support Consultant. The consultant provides IT support, troubleshooting, and technical assistance primarily for the Bursar's office and other departments, resolving hardware and software issues while collaborating with teams to improve customer experiences and deliver innovative solutions.
Highlights
Provide technical assistance for applications, networking, hardware, and software support including troubleshooting and repair.
Serve as first point of contact for IT support requests across campus, documenting and resolving issues.
Collaborate with Division of IT colleagues and contribute to team problem solving and knowledge sharing.
Maintain departmental documentation, create training materials, and support onboarding processes.
Must have full working knowledge of computer systems, office automation, data communication systems, and basic networking.
Basic to moderate problem-solving and analytical skills required.
Effective written and verbal communication skills with customers, peers, and management.
Requires accreditation from a technical school or equivalent job-related certification, training, education, and/or experience.
Starting salary is $49,396 with salary commensurate with qualifications.
Position belongs to the IT Service Management department within the Division of Information Technology.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by September 5, 2025.
Posting Details
Posting Summary
Logo | Posting Number | STA00646PO25 Job Family | Information Technology Job Function | IT Product Support USC Market Title | IT Customer/Product Support Tech Link to USC Market Title | https://uscjobs.sc.edu/titles/133301 Job Level | T1 - Technical Support Business Title (Internal Title) | Desktop Support Consultant Campus | Columbia Work County | Richland College/Division | Division of Information Technology Department | IT Service Management State Pay Band | 5 Approved Starting Salary | $49,396 Advertised Salary Range | $49,396 - Salary commensurate with qualifications Location of Vacancy | Part/Full Time | Full Time Hours per Week | 37.5 Work Schedule | Standard working schedule: Monday – Friday, 8:30AM – 5PM. Must be willing to work a flexible schedule to meet the needs of the department. Basis | 12 months Job Search Category | Information Technology
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | Are you the person everyone counts on when problems arise? Are you a high performer that enjoys meeting new people and providing solutions to the IT needs? Do you have excellent customer service and know how to make people feel validated? Are you a patient person that enjoys challenges? Are you results-oriented and eager to work with a variety of technologies? Do you pride yourself on learning how things work and understanding end to end service delivery? Do you like the flexibility of interacting with everyone from IT customers to IT technical subject matter experts? Do you enjoy investigating, identifying, and solving complex problems using technology to document work, share information, and collaborating with your teammates? Are you a high-energy self-starter that loves technology and will be comfortable recommending system updates? Do you love sharing your knowledge and helping others understand processes and procedures? Look no further! We want you in the Division of Information Technology!
This position is heavily reliant on a variety of technologies where an individual with strong technical skills, problem solving expertise, and forward-thinking talent will thrive. We are seeking a team member that has strong customer service skills, analytical and organizational skill, and problem-solving expertise.
Key responsibilities:You will provide exceptional IT support and be the first point of contact with customers across campus. You will document support requests, resolve issues, and communicate with customers. You will continue to develop your skills through real-world experience and professional development opportunities. You will collaborate with colleagues in the Division of IT across campus and throughout the University of South Carolina system to provide innovative solutions and problem resolution. What we are looking for:Full working knowledge with computer systems, office automation systems, data communication systems, and basic networking. Full understanding of and skilled in a wide variety of applications, operating systems, protocols and equipment used in an enterprise environment. Basic to moderately complex problem-solving skills. Basic to moderately complex analytical methods. Ability to provide advice and assistance to individual customers and smaller groups. Able to communicate effectively, both written and verbal with customers, peers, and management. Why USC? Why the Division of IT?You’ll enjoy the historic beauty of the University of South Carolina campus! Surrounded by amenities, and downtown Columbia, so you’ll love where you work! An engaging and collaborative on-campus environment A world-class team of supportive, united, and approachable IT professionals. State retirement, paid holidays, and you will earn annual and sick leave monthly. Competitive Compensation + Some of the BEST benefits you can find! Paid TuitionPaid Parental LeaveDependent ScholarshipsState BenefitsState Retirement Work-Life-Balance: Full-time pay with a 37.5 work week Generous paid time off! (15 Paid Vacation Days, 15 Paid Sick Days, 13 Paid Holidays (including an extended December holiday)
This is an on-site role at our downtown Columbia, SC campus.
Job Related Minimum Required Education and Experience | Requires accreditation from a technical school or an applicable skilled trades program and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials | Preferred Qualifications | Basic experience in office automation systems; data communication systems; information processing in a data processing environment. Knowledge/Skills/Abilities | Basic knowledge of and skilled in a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. Basic problem-solving skills. Basic analytical methods knowledge. Ability to provide advice and assistance to individual customers and smaller groups. Able to communicate effectively, both written and verbal with customers, peers, and management. Basic understanding and working knowledge of computer systems, office automation systems; data communication systems; information processing in a data processing environment. Ability to work outside of normal business hours on occassion.
Job Duties
Job Duty | Provide technical assistance primarily for the Bursars office regarding application and networking functionality both in person and remotely as required. This includes troubleshooting, configuring, and deploying workstations, printers, etc. to communicate with the campus network, installing and upgrading applications, removal of malware, and hardware diagnostics/repair. Proactively monitor and assess the needs of the specified university units and also Service Level Agreement (SLA) departments. Essential Function | Yes Percentage of Time | 40Job Duty | Adhere to the department’s customer service standards, provide effective communication and teamwork, and operate the department’s internal software systems. Support all channels of support for the team, which include phone, web, chat, remote and in-person/walk-up. Move equipment, furniture, and adhere to proper asset management, secure data removal, and disposal processes as needed. Essential Function | Yes Percentage of Time | 25Job Duty | Seek direction and guidance from higher-level staff and management or from project teams to determine information system requirements, including support for applications for the desktop environment. Learn equipment and software packages in the Desktop test lab. Make recommendations for improving the customer experiences, fulfilling the needs of the users, and provide feedback concerning the information technology plan. Provide team members and management feedback from end users concerning hardware/software as appropriate. Essential Function | Yes Percentage of Time | 15Job Duty | Create and maintain documentation to support departmental goals and practices, including usage of the work management tool and the best practices of service management. Utilize standard office applications to create and maintain documentation and knowledge articles. May cross-train with student, intern staff, or lower-level staff. May develop materials for new staff onboarding or end user adoption/training. May create training materials for review by other desktop technicians or management to be used in training opportunities or process documentation. Essential Function | Yes Percentage of Time | 10Job Duty | Cross-trains with team members to share the skills and competencies needed to serve as a liaison between co-workers, campus users, and functional areas for complex problems involving workstation troubleshooting and network technology. Assist and consult with team in mobile device management, equipment imaging, and security patching. Essential Function | Yes Percentage of Time | 5Job Duty | Other duties as required. Maintain current technical and operational knowledge by attending and participating in on-going professional development in the form of system, applications, or technology training. Essential Function | No Percentage of Time | 5
Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1 Desired Start Date | Job Open Date | 08/08/2025 Job Close Date | 09/05/2025 Open Until Filled | No Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by September 5, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/192676 EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have at least a accreditation from a technical school or an applicable skilled trades program and no prior work experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience?
Yes
No
Applicant Documents
Required Documents
Cover Letter
Resume
Optional Documents
Letter of Recommendation 1
Other Supporting Documents
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