Customer Service Representative

🇺🇸 Normal, IL 🕑 Full-Time 💰 $18 per Hour 💻 Customer Support 🗓️ August 15th, 2026

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Edtech.com's Summary

Illinois State University is hiring a Customer Service Representative. The role involves supporting the Campus Services group by greeting visitors, answering calls, processing work requests, and communicating work order statuses to employees and customers. The position also requires maintaining databases and completing necessary paperwork for work orders.

Highlights

Provide support to Campus Services including visitor greeting, phone response, and work order processing.
Communicate work order status to Facilities Services staff and customers.
Maintain and update databases and paperwork for work orders.
Use broad knowledge of office practices and proficiency with computers.
Pay rate: $18.00 per hour.
Required qualifications: High school diploma or equivalent plus three years of combined experience or college coursework in relevant fields.
Work hours: Monday to Friday, 8:00 a.m. to 4:00 p.m.
Department: Janitorial under Finance and Planning division.
Customers are the campus community including internal and external customers.
Must complete a criminal background check and comply with residency requirements.