Customer Service Representatives

Edtech.com's Summary

The University of Utah is hiring Customer Service Representatives for the Utah Museum of Fine Arts (UMFA). These representatives deliver excellent customer service by welcoming guests, maintaining knowledge of museum exhibitions and programs, processing transactions accurately, and guiding visitors during their experience at the museum.

Highlights

Provide excellent customer service and greet guests warmly.
Maintain knowledge of museum operations, exhibitions, programs, and departments.
Process transactions accurately and handle phone communications.
Support museum public programs and guide visitors appropriately.
Assist with opening and closing tasks, inventory restocking, and delivery receipt.
Work shifts vary including some weekends and evenings; less than 20 hours per week.
Pay rate starts at $13.65 per hour.
Requires little to no prior related experience (entry-level position).
Works under supervision of the Visitor Services Supervisor at the Utah Museum of Fine Arts.
Work-study applicants accepted; multilingual skills are a plus.

Customer Service Representatives Full Description

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Please see Special Instructions for more details.

Please include a list of availability and/or a class schedule.

Announcement

Details

Open Date	07/22/2026
Requisition Number	PRN17258N
Job Title	Customer Service Representatives
Working Title	Visitor Services Representative
Career Progression Track	S00
Track Level	S1 - Entry Level Support
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Type	Non Benefited Staff / Student
Temporary?	No
Standard Hours per Week	1-19
Full Time or Part Time?	Part Time
Shift	Day
Work Schedule Summary	Assigned shifts vary dependent upon other staff members. Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 \| Wednesday 10-8
Is this a work study job?
VP Area	Academic Affairs
Department	00073 - Utah Museum of Fine Arts
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	13.65
Close Date	09/30/2026
Priority Review Date (Note - Posting may close at any time)	08/14/2026
Job Summary	The Utah Museum of Fine Arts (UMFA) Visitor Services seeks a highly motivated and dependable individual to support the team while working in an energetic and collaborative environment. This position is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general. The UMFA is the state and the University fine arts museum, serving as a vital cultural resource for Utah and the broader region. Established in 1914, the Museum stewards an encyclopedic collection of more than 22,000 objects representing 5,000 years of human creativity across the globe. Through its exhibitions, programs, and collections, the UMFA advances understanding of the visual arts and their role in shaping and reflecting the human experience. Under the supervision of the Visitor Services Supervisor the Visitor Services Specialist’s primary responsibility is to deliver excellent customer service by welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs. This position is less than 20 hours per week and may require weekends and some evenings. Work-study applicants are accepted.
Responsibilities	Provides excellent customer service to Museum guests a. Greets each guest with a friendly face and helpful attitude b. Ability to multi-task and prioritize c. Accurately process transactions d. Answers phone and responds to voicemail Demonstrates museum knowledge a. Responsible for general knowledge of Museum operations and departments b. Awareness of current exhibitions and programs and understanding about works in our permanent collection c. Receives updates via email, reviews general calendar and responds to email correspondence d. Proficient in selling memberships and member benefits e. Assist customers with calendar, exhibition, program and event questions Maintains a team player attitude a. Accomplish opening and closing tasks both independently and in small teams b. Receive deliveries; check for accuracy and approve packing slips c. Restock/check inventory levels of products and supplies d. Remove all trash and food debris daily
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Customer Service Representative, I: Requires little to no related experience.
Preferences	A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness, and is reliable and dependable. Previous experience in retail or another customer driven environment. Multilingual/Bilingual abilities are a plus.
Special Instructions Summary	Please include a list of availability and/or a class schedule.
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Letter of Recommendation 1
Applicant Document - Other

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: [email protected]

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Original Job Description

Toggle navigation

Customer Service Representatives Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Please include a list of availability and/or a class schedule.

Announcement

Details

Open Date	07/22/2026
Requisition Number	PRN17258N
Job Title	Customer Service Representatives
Working Title	Visitor Services Representative
Career Progression Track	S00
Track Level	S1 - Entry Level Support
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Type	Non Benefited Staff / Student
Temporary?	No
Standard Hours per Week	1-19
Full Time or Part Time?	Part Time
Shift	Day
Work Schedule Summary	Assigned shifts vary dependent upon other staff members. Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 \| Wednesday 10-8
Is this a work study job?
VP Area	Academic Affairs
Department	00073 - Utah Museum of Fine Arts
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	13.65
Close Date	09/30/2026
Priority Review Date (Note - Posting may close at any time)	08/14/2026
Job Summary	The Utah Museum of Fine Arts (UMFA) Visitor Services seeks a highly motivated and dependable individual to support the team while working in an energetic and collaborative environment. This position is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general. The UMFA is the state and the University fine arts museum, serving as a vital cultural resource for Utah and the broader region. Established in 1914, the Museum stewards an encyclopedic collection of more than 22,000 objects representing 5,000 years of human creativity across the globe. Through its exhibitions, programs, and collections, the UMFA advances understanding of the visual arts and their role in shaping and reflecting the human experience. Under the supervision of the Visitor Services Supervisor the Visitor Services Specialist’s primary responsibility is to deliver excellent customer service by welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs. This position is less than 20 hours per week and may require weekends and some evenings. Work-study applicants are accepted.
Responsibilities	Provides excellent customer service to Museum guests a. Greets each guest with a friendly face and helpful attitude b. Ability to multi-task and prioritize c. Accurately process transactions d. Answers phone and responds to voicemail Demonstrates museum knowledge a. Responsible for general knowledge of Museum operations and departments b. Awareness of current exhibitions and programs and understanding about works in our permanent collection c. Receives updates via email, reviews general calendar and responds to email correspondence d. Proficient in selling memberships and member benefits e. Assist customers with calendar, exhibition, program and event questions Maintains a team player attitude a. Accomplish opening and closing tasks both independently and in small teams b. Receive deliveries; check for accuracy and approve packing slips c. Restock/check inventory levels of products and supplies d. Remove all trash and food debris daily
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Customer Service Representative, I: Requires little to no related experience.
Preferences	A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness, and is reliable and dependable. Previous experience in retail or another customer driven environment. Multilingual/Bilingual abilities are a plus.
Special Instructions Summary	Please include a list of availability and/or a class schedule.
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Letter of Recommendation 1
Applicant Document - Other

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Customer Service Representatives

Edtech.com's Summary

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