George Mason University
Customer Service Shift Supervisor
🇺🇸 Manassas, VA
🕑 Part-Time
💰 TBD
💻 Customer Support
🗓️ October 1st, 2025
Edtech.com's Summary
- Supervise Customer Service Agents and oversee Front Desk operations during assigned shifts.
- Respond to member emails related to registration accounts.
- Reconcile and close register business at shift end.
- Maintain member and employee safety and enforce emergency and security procedures.
- Work various shifts including early morning, daytime, evening, and weekend options.
- Require High School Diploma or equivalent and proven leadership skills.
- Extensive customer service experience preferred, ideally in fitness or hospitality sectors.
- Preferred supervisory and organizational skills to manage communication in busy environments.
- Salary based on education and experience.
- Position requires criminal and financial background checks.
Customer Service Shift Supervisor Full Description
- Option 1: Early morning weekday shifts (4:45am-10am)
- Option 2: Daytime weekday shifts (10am-4pm)
- Option 3: Evening weekday shifts (typically 4-10pm, Mondays through Thursdays; 4-8pm, Fridays)
- Option 4: Weekend shifts - Saturdays [8am-1:30pm, or 1:30-8pm] and Sundays [8am-1pm, or 1-6pm]
- Please be explicit about which option(s) (1, 2, 3, or 4) interest(s) you.
About the Department:
The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.
About the Position:
Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises — ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.
Typical available shifts (Day/hours):
Option 1: Early morning weekday shifts (4:45am-10am)
Option 2: Daytime weekday shifts (10am-4pm)
Option 3: Evening weekday shifts (typically 4-10pm, Mondays through Thursdays; 4-8pm, Fridays)
Option 4: Weekend shifts - Saturdays [8am-1:30pm, or 1:30-8pm] and Sundays [8am-1pm, or 1-6pm]Please be explicit about which option(s) (1, 2, 3, or 4) interest(s) you.
Responsibilities:
Reviewing and answering emails from members on the registration account;Reconciling and closing register business at the end of their shift;Maintaining the safety of our members and other employees; andAssuring that all staff follow all procedures related to emergency and security matters.
Required Qualifications:
High School Diploma or equivalent;Proven leadership skills;Unquestionable reliability;Able to become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects; andAn extensive customer service background in the service industries, preferably in the fitness and/or hospitality field.
Preferred Qualifications:
Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment.
Instructions to Applicants:
For full consideration, applicants must apply for Customer Service Shift Supervisor at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume for review.
Posting Open Date: September 30, 2025
Posting Close Date: October 30, 2025
Open Until Filled: No
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