Customer Service Specialist

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $43K - $45K

💻 Customer Support

🗓️ September 19th, 2025

Edtech.com's Summary

NC State University is hiring a Customer Service Specialist for their Facilities Division Business Systems Office. The role involves being the initial contact for facilities-related inquiries, managing incoming calls, emails, and work requests, and ensuring accurate documentation, coding, and routing to support campus operations efficiently.

Highlights

Manage facilities-related customer service requests via phone and electronic platforms (AiM and ReADY).
Codify requests to maintain systematic processing, billing, reporting, and data integrity standards.
Coordinate and communicate utility service interruptions across campus to stakeholders.
Perform quality assurance on data in AiM Integrated Work Management and ReADY systems.
Collaborate with multiple campus divisions such as Athletics, Campus Enterprises, and Campus Health.
Ensure timely resolution of issues and direct staff accordingly.
Operate the Service Center independently when required, demonstrating full knowledge and composure.
Bachelor’s degree or equivalent combination of training and experience required.
Strong communication, multitasking, critical thinking, and problem-solving skills necessary.
Must obtain and maintain a valid North Carolina driver’s license within 60 days of hire.
Salary range $43,000 - $45,000, with classification band salary range $35,589 - $64,499 (NC09).
Part of the Business Systems department within the Facilities Division, serving a broad university stakeholder base.