Edtech.com's Summary

Arizona State University is hiring a Customer Service Specialist. The role involves staffing the California Center Enrollment Services front desk, supporting event logistics, managing data and communication for campus visits, and providing high-quality customer service to prospective students and university stakeholders in alignment with ASU's enrollment goals.

Highlights

Staff and manage the ASU California Center Enrollment Services front desk, including opening and closing duties.
Prepare space and technology for campus visits and events, and assist with logistical planning.
Respond to phone and voicemail inquiries and resolve customer issues promptly.
Maintain databases, build communication forms, and perform quality assurance on event reports.
Communicate professionally with visitors, staff, and partners to represent ASU during visits and events.
Required skills include event planning knowledge, computer proficiency, effective communication, organizational and prioritization abilities, public speaking, and program evaluation experience.
Minimum qualification is a High School Diploma plus two years of relevant experience or equivalent combination of experience and training.
Position pays $25.50 per hour and is full-time.
Work occurs on-site Monday through Friday, 8 a.m. to 5 p.m., at ASU California Center Grand in Los Angeles.
Involves physical activities such as standing, walking, bending, and lifting up to 25 pounds, with occasional evenings and weekends expected.

Customer Service Specialist Full Description

Job Profile:Service and Support Assistant 2 Non-Exempt

Job Family:Service and Support

Time Type:Full time

Max Pay - Depends on experience:$25.50 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.

Job Description:

At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. We are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. Creating an excellent first impression and visit experience for prospective students helps visitors fully understand what Arizona State University has to offer and helps them find their right fit. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive at Arizona State University's California Center in downtown Los Angeles.

Under general direction, the Customer Service Specialist will assist ASU visitors and guests through staffing the California Center Enrollment Services front desk in downtown Los Angeles, assisting with logistical planning of events including customer service, data management, and similar duties as assigned. This position ensures the highest quality service delivered to customers for campus visits, appointments, and events in accordance with specified guidelines and priorities and ensures that service challenges are addressed and rectified quickly. In support of the university mission and goals, Admission Services creates and promotes the broadest possible awareness of ASU as the New American University. This is accomplished through meaningful interactions and customer service throughout the college search and enrollment processes.

Position Salary: $25.50 per hour

Essential Duties:

Staff the ASU California Center Enrollment Services front desk to include opening and closing of the department business hours when appropriate, prepping the space for campus visits, setting up the technology in the space, welcoming visitors, and working closely with enrollment services staff and student workers.
Respond to phone and voicemail inquiries.
Ensure the goals and objectives for campus visits, appointments and events are accomplished in accordance with Enrollment Services priorities, ASU priorities, time limitations and funding limitations.
Build and maintain forms and communications for campus visits and events.
Maintain and administer databases relied upon to create a successful campus visit, student appointment, or event.
Provide quality assurance checks involving post-event attendance reports.
Represent ASU at the front desk and at campus visit and event activities.
Communicate with visitors, fellow staff and ASU partners in a positive, helpful, and professional manner.
Resolve customer issues received through personal contact and electronic systems.
Maintain flexibility with daily activities and be able to quickly change priorities to address needs and/or resolve customer issues and address needs such as special events and peak activity periods to service guests.
Report problems and issues to supervisor.
Ensure highest quality service delivered to customers for assigned function and/or program in accordance with specified guidelines and priorities.
Provide enhanced customer service and assists with self-service activities.
Apply knowledge of policies and processes to educate and inform customers.
Ensure the facility is in good condition and consistently delivers high quality service to prospective students, families and staff.
Position is located at ASU California Center Grand (919 S. Grand Ave., Los Angeles, CA 90015) and requires that the Customer Service Specialist work on-site every workday, Monday through Friday (8 a.m.—5 p.m.).

Desired Qualifications:

Ability to be analytical, creative, and provide innovative approaches to solving problems.
Experience with interacting with varied constituent/customer populations.
Ability to clearly communicate to perform essential functions.
Knowledge of event planning.
Skilled in organizing resources and establishing priorities.
Skilled in the use of personal computer and related software applications.
Public speaking experience.
Program evaluation experience.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; frequently required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts Ability to clearly communicate to perform essential functions.Regular use of standard office equipment including but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals; this position receives regular review of objectives. Occasional evenings and weekends are expected.

Department Statement:

In support of the university's mission and goals, Academic Enterprise Enrollment creates, promotes, and institutionalizes the broadest possible awareness of ASU as the New American University by utilizing a variety of data-informed strategies to enroll a student population representative of the vision of Arizona State University. AEE brings discipline to the formulation of enrollment strategy and the refinement of enrollment processes and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, Knowledge Enterprise, and Learning Enterprise. AEE is comprised of the following units: Academic Enterprise Communications; Admission Services; Financial Aid and Scholarship Services; University Registrar Service; the Pat Tillman Veterans Center; and the International Student and Scholar Center.

Academic Enterprise Enrollment Core Values:

Make the human connection: We commit to listen, offer empathy, and show compassion.
Drive success with teamwork: We solve problems with collaboration and creativity.
Promote a thriving community: we recognize work-life balance and embrace our individual differences.
Go above and beyond: We share our time, talents, and expertise to make an impact in all that we do.
See the extraordinary through our efforts: We support those who are pursuing their dreams.
Lead with respect and positive intent in every situation: We communicate openly, genuinely, and with transparency.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses, and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message to future ASU employees.

Driving Requirement:Driving is not required for this position.

Location:ASU CALIFORNIA CENTER GRAND

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18952.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description