Edtech.com's Summary

Pearson VUE is hiring a Customer Service Technician. The role involves providing first-level technical support for the VUE Testing System software to test centers globally, assisting with software installation, configuration, updates, and supporting both internal and external customers. The technician will also support client testing events and work remotely with a flexible schedule.

Highlights

Provide first-level technical support for Pearson VUE’s test center software installation and operation.
Assist with installation, configuration, and periodic software updates of VUE Testing System software.
Offer technical hardware and software support via phone, email, remote tools, and incident management systems.
Support client testing events by assisting with setup and technical support.
Use Windows 10, Windows Server, and have troubleshooting skills for network and hardware issues.
Require customer service experience and effective communication skills.
Prefer Associate degree in computers and A+ certification; 1-2 years of Windows application support experience.
Work schedule is Monday to Friday, 6:00 am to 9:00 pm CT, full-time (40 hours/week).
Remote work with Pearson supplied hardware; employees must secure reliable internet.
Starting pay rate is $26.00 hourly; position is not bonus eligible.

Customer Service Technician Full Description

Customer Service Technician

USA

Workplace Type: Remote

Job: Customer Success
Schedule: FULL_TIME
Req ID: 20899

Pearson VUE (www.pearsonvue.com) is the leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

As a VSS Level 1 Technician, you'll be responsible for providing first level technical support to Pearson VUE’s test centers. The VSS Level 1 Technician also acts as first level support for our installation team and as a resource for internal support needs. Able to work flexible schedule with some on-call.

This role will be remote within the contiguous US.

Please submit a cover letter with your resume when applying.

The first point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe.
Provides breath taking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system.
Assist with the installation and configuration of new hardware and software, as required
Support of VUE Testing System Software
Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support
Assist test centers with the periodic rollout of software updates
Technical Support to Pearson VUE’s Customers
Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support

Testing Events:

Assist with the setup and/or technical support of client testing events

Other Responsibilities:

Assist with other duties/projects as assigned

QUALIFICATIONS:

Education and Experience

Associate degree in computers (preferred)
1-2 years’ experience in Windows Application support
Customer Service experience required
A+ certification preferred

Skills, Knowledge and Abilities:

Proficient in the use of Windows 10 and Windows Server
Understanding and troubleshooting of basic Network configurations
Ability to troubleshoot and resolve hardware issues
Excellent listening, oral, and written communication skills
Effective planning and prioritizing skills
Strong customer service and follow up skills
Ability to work in a team environment
Adaptability and comfortable to change
Strong attention to detail

SCHEDULE and WORK SET UP:

Monday to Friday, 6:00 am to 9:00 pm CT (40 Hours/Week)
Work from home with Pearson supplied hardware and support. (Employees are responsible for securing reliable internet.)

The minimum full-time salary starts at $26.00 hourly pay rate.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws.

This position is not bonus eligible, and information on benefits offered is here.

Applications will be accepted through September 17, 2025. This window may be extended depending on business needs.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

#LI-REMOTE

Original Job Description

Customer Service Technician

USA

Workplace Type: Remote

Job: Customer Success
Schedule: FULL_TIME
Req ID: 20899

This role will be remote within the contiguous US.

Please submit a cover letter with your resume when applying.

The first point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe.
Provides breath taking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system.
Assist with the installation and configuration of new hardware and software, as required
Support of VUE Testing System Software
Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support
Assist test centers with the periodic rollout of software updates
Technical Support to Pearson VUE’s Customers
Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support

Testing Events:

Assist with the setup and/or technical support of client testing events

Other Responsibilities:

Assist with other duties/projects as assigned

QUALIFICATIONS:

Education and Experience

Associate degree in computers (preferred)
1-2 years’ experience in Windows Application support
Customer Service experience required
A+ certification preferred

Skills, Knowledge and Abilities:

Proficient in the use of Windows 10 and Windows Server
Understanding and troubleshooting of basic Network configurations
Ability to troubleshoot and resolve hardware issues
Excellent listening, oral, and written communication skills
Effective planning and prioritizing skills
Strong customer service and follow up skills
Ability to work in a team environment
Adaptability and comfortable to change
Strong attention to detail

SCHEDULE and WORK SET UP:

Monday to Friday, 6:00 am to 9:00 pm CT (40 Hours/Week)
Work from home with Pearson supplied hardware and support. (Employees are responsible for securing reliable internet.)

The minimum full-time salary starts at $26.00 hourly pay rate.

This position is not bonus eligible, and information on benefits offered is here.

Applications will be accepted through September 17, 2025. This window may be extended depending on business needs.

Job: Customer Success

Job Family: GO_TO_MARKET

#LI-REMOTE

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Customer Service Technician

Edtech.com's Summary

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