Enterprise User Engagement Customer Success Specialist

🇺🇸 Remote - Natick, MA

🕑 Full-Time

💰 TBD

💻 Customer Success

🗓️ September 9th, 2025

CRM

Edtech.com's Summary

MathWorks is hiring an Enterprise User Engagement Customer Success Specialist. The role involves collaborating with Enterprise account teams to enhance user engagement, drive product adoption, and ensure customers achieve their desired outcomes using MathWorks products and services.

Highlights

Identify and onboard new users to increase awareness of the Enterprise License and MathWorks tools, services, and training.
Prospect and engage existing contacts to uncover expansion opportunities and coordinate with Account Managers.
Design and execute private event plans and promote them through multiple channels.
Develop customized customer communications to improve engagement.
Maintain accurate customer data and success activities within the CRM system.
Measure activity outcomes and identify areas for improvement.
Required qualification: Bachelor's degree with 6 years of professional experience or Master's degree with 3 years of experience, PhD, or equivalent.
Strong skills in customer relationship building, communication, time management, and prioritization.
Proficiency in CRM systems and data analysis.
Experience in B2B high-tech environments and familiarity with MathWorks products are advantageous.

Enterprise User Engagement Customer Success Specialist Full Description

Enterprise User Engagement Customer Success Specialist

Team: Education Customer Success
Location: US-MA-Natick

Job Summary

As an Enterprise User Engagement Customer Success Specialist (CSS), you will join an account team that collaborates directly with a portfolio of Enterprise accounts, ensuring customers achieve their desired outcomes and expand adoption of MathWorks products and services. The CSS will focus on user engagement to improve customer satisfaction, business outcomes, and retention. This is an exciting opportunity to drive meaningful impact and foster strong, lasting relationships with our valued customers.

Responsibilities

Identify and onboard new users to drive awareness of the Enterprise License and use of MathWorks tools, services, and training.
Prospect to uncover opportunities for expanding product usage and training. Engage and qualify existing contacts to uncover additional needs and coordinate with Account Managers for further action.
Design and execute private event plans in collaboration with the account team and promote the events through various channels.
Develop tailored customer communications for effective engagement.
Execute targeted follow-up with users and other engagement activities based on customer needs.
Ensure accurate customer data and customer success activities are collected and entered into the CRM system.
Measure results of all activities and identify improvements.

Minimum Qualifications

A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

Strong customer relationship-building skills.
Customer-facing experience, including prospecting and targeted outreach to users.
Persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Strong time management and prioritization skills.
Ability to work well both independently and within a team environment.
Ability to analyze data and feedback.
Proficiency in customer relationship management systems.
Experience working in a B2B, high-tech environment is a plus.
Familiarity with MathWorks products and tools is a plus.

Original Job Description

Enterprise User Engagement Customer Success Specialist

Team: Education Customer Success
Location: US-MA-Natick

Job Summary

Responsibilities

Identify and onboard new users to drive awareness of the Enterprise License and use of MathWorks tools, services, and training.
Prospect to uncover opportunities for expanding product usage and training. Engage and qualify existing contacts to uncover additional needs and coordinate with Account Managers for further action.
Design and execute private event plans in collaboration with the account team and promote the events through various channels.
Develop tailored customer communications for effective engagement.
Execute targeted follow-up with users and other engagement activities based on customer needs.
Ensure accurate customer data and customer success activities are collected and entered into the CRM system.
Measure results of all activities and identify improvements.

Minimum Qualifications

A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

Strong customer relationship-building skills.
Customer-facing experience, including prospecting and targeted outreach to users.
Persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Strong time management and prioritization skills.
Ability to work well both independently and within a team environment.
Ability to analyze data and feedback.
Proficiency in customer relationship management systems.
Experience working in a B2B, high-tech environment is a plus.
Familiarity with MathWorks products and tools is a plus.