Customer Service Technician

🇺🇸 Downtown, TX 🕑 Full-Time 💰 $33K 💻 Customer Support 🗓️ June 17th, 2026

Edtech.com's Summary

University of Houston-Downtown is hiring a Customer Service Technician. The role involves providing general information and support to current and prospective students and other university visitors, answering questions, resolving minor issues, assisting with document collection, and performing data entry and administrative tasks. The technician also supervises student workers and ensures customers understand university processes.

Highlights

Main responsibilities include customer support, document assistance, process explanation, data entry, and supervising student employees.
Requires proficiency in PeopleSoft software.
Salary is $32,995 per year.
Requires completion of some college coursework and at least one year of related job experience.
Knowledge of departmental processes within higher education is necessary.
Strong analytical, problem-solving, interpersonal, and communication skills are essential.
Ability to explain university policies and verify customer information.
Works in an office environment with minimal physical demands.
Supervises the work of student employees and assigns tasks accordingly.
Position subject to a criminal history check as part of the hiring process.