Edtech.com's Summary

Seesaw is hiring a Customer Success Contractor. This role involves partnering with Enterprise Customer Success Managers to support enterprise district customers through outbound calls, email management, invoice collection, Salesforce updates, and data reporting to help meet retention goals.

Highlights

Conduct outbound calls to school and district accounts for meetings and invoice collection.
Manage email sequences to support customer accounts.
Maintain and validate customer contact information in Salesforce.
Track progress against key performance indicators aligned with retention goals.
Collaborate closely with Customer Success Managers via regular meetings.
Experience required in handling high volume outbound calls and email communication.
Proficiency or familiarity preferred with Salesforce, Tableau, and Gong.
Flexible and able to adjust priorities as needed.
Hourly wage ranges from $18 to $22, non-exempt position.
Works within the Customer Success department supporting enterprise district clients.

Customer Success Full Description

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team: In this role you will work in close partnership with Enterprise Customer Success Managers.

Your Role:

Seesaw is seeking a Customer Success Specialist Contractor to assist with projects related to our enterprise district customers. Projects can include activities such as outbound calls, email sequences, invoice collecting, Salesforce updating, data reporting and collecting, and other one-off projects from our enterprise customer success team.

Your Responsibilities:

Call into school and district accounts to set up meetings, collect past due invoices.
Set up and manage email sequences and cadences to support customer accounts.
Conduct proactive outreach to active customers to help validate contact information and maintain contact hygiene in Salesforce
Meet key performance indicators aligned with Seesaw’s retention goals
Partner closely with Customer Success Manager teammates by attending weekly meetings and 1:1s with your direct manager

Requirements:

Experience conducting outbound calls and managing high volume of email communication
Adaptable and able to shift priorities as needed
Ability to track metrics and keep updated notes to inform the company of progress towards goals and projects
Familiarity with Salesforce, Tableau, and Gong preferred

Compensation

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The hourly rate for this position is: $18 - $22

This is a Non-Exempt position.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

Our company participates in E-Verify.

Original Job Description

Our Mission:

Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team: In this role you will work in close partnership with Enterprise Customer Success Managers.

Your Role:

Your Responsibilities:

Call into school and district accounts to set up meetings, collect past due invoices.
Set up and manage email sequences and cadences to support customer accounts.
Conduct proactive outreach to active customers to help validate contact information and maintain contact hygiene in Salesforce
Meet key performance indicators aligned with Seesaw’s retention goals
Partner closely with Customer Success Manager teammates by attending weekly meetings and 1:1s with your direct manager

Requirements:

Experience conducting outbound calls and managing high volume of email communication
Adaptable and able to shift priorities as needed
Ability to track metrics and keep updated notes to inform the company of progress towards goals and projects
Familiarity with Salesforce, Tableau, and Gong preferred

Compensation

The hourly rate for this position is: $18 - $22

This is a Non-Exempt position.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

Our company participates in E-Verify.

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Edtech.com's Summary

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