Existing employer? Sign in
Cengage Group
Customer Success Consultant, NY/PA
LMS
Edtech.com's Summary
Cengage Learning Inc. is hiring a Customer Success Consultant. The role involves serving as a strategic partner and trusted advisor to customers in a specific territory by building strong relationships, driving adoption of Cengage technology, and achieving revenue targets through retention and renewals. The consultant will develop success plans, provide training, advocate for customers during issue resolution, conduct health checks, and analyze customer data to identify growth opportunities.
Highlights
- Act as the main contact for customers throughout their lifecycle.
- Retain and renew Cengage customers to meet or exceed revenue targets.
- Create and implement tailored success plans aligned with customer goals.
- Provide proactive training and ongoing guidance based on customer objectives and data.
- Advocate for customers to resolve high-severity issues promptly.
- Conduct regular health checks to evaluate value realization and growth opportunities.
- Analyze customer data for risks, renewal challenges, and upselling prospects.
- Requires ability to learn new systems quickly and strong communication and presentation skills.
- Preferred qualifications include a Bachelor's degree, 5+ years in Sales or Customer Success, experience in Educational Technology or Higher Education, and familiarity with Learning Management Systems (LMS).
- Job involves 20-30% travel by air and car.
- Compensation range: $67,000 to $87,100 base salary plus a $25,000 target variable sales incentive annually.
Customer Success Consultant, NY/PA Full Description
We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.
What you'll do here:
- Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
- Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
- Develop and implement tailored success plans that align with customer goals and increase product usage.
- Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
- Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
- Conduct regular health checks to assess value realization and identify opportunities for growth.
- Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.
Skills you will need here:
- Proven ability to quickly learn and master new systems and applications.
- Excellent communication and presentation skills.
- Strong analytical skills with the ability to translate data into actionable insights.
- Ability to explain technical concepts in a clear, business-friendly manner.
- Skilled at managing and prioritizing multiple customer needs simultaneously.
Preferred:
- Bachelor's degree preferred.
- 5+ years of experience in a Sales or Customer Success role.
- Experience in Educational Technology or Higher Education.
- Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
- Requirement to travel between 20-30% by both air and car
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.
In this position, you will be eligible to participate in the company's variable Sales incentive compensation program.$67,000.00 - $87,100.00 USD141
Target Variable Compensation:25,000.00 USD Annual: Individual Target
annually
Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.
Similar Jobs
Strategic Account Manager, Clinical Solutions
Elsevier
🇺🇸 Hybrid - Oregon
Director of Customer Development
Civitas Learning
🇺🇸 Remote - US
Account Manager, Americas
Panopto
🇺🇸 Remote - US
Managing Director, Account Management
Teach For America
🇺🇸 Remote - US
Customer Success Manager- Commercial
Vector Solutions
🇺🇸 Tampa, Florida
