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Flint
Customer Success Engineer
Edtech
Edtech.com's Summary
Flint is hiring a Customer Success Engineer to manage school accounts, drive customer adoption, and ensure successful renewals while improving customer success operations. The role involves direct customer engagement, running professional development sessions, and leveraging AI and automation to enhance service delivery.
Highlights
- Manage inbound customer communications and a portfolio of school accounts.
- Drive adoption, retention, and successful renewals with educational institutions.
- Create and update customer-facing resources such as product updates and help center content.
- Run virtual and occasional onsite professional development sessions for teachers.
- Use AI tools and internal systems to improve workflow speed, quality, and consistency.
- Requires 1-3 years of experience in Customer Success, Support, Operations, or similar roles.
- Preferred experience includes education, teaching, EdTech, and startup environments.
- Compensation ranges from $100k to $140k base salary plus meaningful equity.
- Offers meaningful early-stage equity and health and dental insurance benefits.
- Collaborate closely with the CEO and GTM Chief of Staff to shape the customer success function.
Customer Success Engineer Full Description
Customer Success Engineer
Full-time | New York City
Compensation: $100k–$140k base + meaningful equity
Compensation: $100k–$140k base + meaningful equity
About Flint
Founded in 2023, Flint is an AI-powered platform built for schools. In three years, we’ve partnered with hundreds of schools across the U.S. and internationally, supporting 750,000+ students.
We’re now focused on scaling our Customer Success function to ensure schools are supported, engaged, and successful as we grow.
The Role
We’re looking for a Customer Success Engineer who cares deeply about customer outcomes and is excited to use systems, automation, and AI to deliver them better at scale.
You’ll be the second member of Flint’s Customer Success team, owning real accounts, real renewals, and real
outcomes while helping improve how the entire function operates. You’ll interface very regularly with the CEO and GTM Chief of Staff.
outcomes while helping improve how the entire function operates. You’ll interface very regularly with the CEO and GTM Chief of Staff.
Our customers are schools: teachers and administrators navigating AI for the first time. They need someone who listens well, explains clearly, and shows up consistently.
This role is not a fit if you want a fully built-out org with fixed processes and a narrow lane. It is a fit if you like ownership, ambiguity, and building the plane while flying it.
The Big Picture
At Flint, we believe every role should be AI-native. That means using AI not just as a feature we sell, but as a core part of how we work: writing, analyzing, supporting customers, building workflows, and scaling impact.
As a Customer Success Engineer, you’ll do both sides of the job: directly own customer outcomes and continuously improve the systems that make those outcomes repeatable.
You’ll learn exactly what drives retention, adoption, expansion, and NRR—and then help turn those learnings into better processes, tooling, automation, and AI-assisted workflows.
This is a builder role inside Customer Success—not just support, and not just operations.
What You’ll Do
- Own inbound customer communication
- Manage a portfolio of school accounts, ensuring adoption and successful renewals
- Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials
- Use AI tools and lightweight internal systems to improve the speed, quality, and consistency of customer work
- Run virtual (and sometimes onsite) PD sessions to teachers at Flint partner schools
Who You Are
- You have ~1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing, systems-adjacent role
- You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you
Bonus Points For
- Experience in education, including teaching, or EdTech
- Startup experience
What We Offer
- Meaningful early-stage equity
- Health and dental insurance
- The opportunity to shape how Flint supports schools as we scale
How to Apply
Email Sohan at [email protected] with your LinkedIn and 2-3 bullet points explaining why (grounded in your past experience) you’d be a great fit.
Please use the subject line [CSE Role] Your Full Name.
Please use the subject line [CSE Role] Your Full Name.
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