Existing employer? Sign in
PowerSchool
Director, Customer Success Operations
Edtech.com's Summary
PowerSchool Group LLC is hiring a Director, Customer Success Operations. This role leads strategic transformation by building and scaling customer success operations to improve retention, drive data-driven decision making, and implement a digital-first customer success model. The director manages retention frameworks, customer engagement strategies, technology platforms, and cross-functional initiatives to enhance customer health and operational efficiency.
Highlights
- Lead design and execution of customer retention models including health scoring and risk identification.
- Develop and scale digital and automated customer success engagement motions.
- Oversee deployment and optimization of customer success platforms, integrating with CRM systems like Salesforce.
- Transform customer success operating models and standardize processes across the customer lifecycle.
- Analyze data to improve renewal forecasts, operational performance, and capacity planning.
- Collaborate cross-functionally with product, sales, support, finance, and marketing teams.
- Build and manage a high-performing team focused on operations, analytics, systems, and program management.
- Require 8+ years in customer success or related operations with at least 3 years in leadership roles, preferably in SaaS environments.
- Preferred experience with CSP and Salesforce ecosystems, retention models, digital customer success, and transformational initiatives.
- Estimated base salary range: $55,700 - $172,400 USD, with comprehensive benefits including insurance, 401(k), and flexible paid time off.
Director, Customer Success Operations Full Description
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $55,700 - $172,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
Similar Jobs
Enterprise Customer Success Manager
Evertrue
🇺🇸 Remote - US
Customer Success Manager
Evertrue
🇺🇸 Remote - US
Customer Success Manager
Cornerstone OnDemand
🇺🇸 Remote - US
Enterprise Client Success Manager
ClassWallet
🇺🇸 Remote - US
Customer Account Manager - SMB
HackerRank
🇮🇳 Hybrid - IN
