Edtech.com's Summary

Subject is hiring a Customer Success Manager to manage a portfolio of school and district partners by driving adoption, retention, and expansion. The role involves acting as a strategic advisor to educators and administrators, conducting onsite visits, supporting renewals, and collaborating across teams to shape growth and ensure success of every user within the education ecosystem.

Highlights

Manage relationships with K-12 school and district partners, serving as primary contact and strategic advisor.
Conduct regular onsite visits, quarterly business reviews (QBRs), and check-ins to drive engagement and identify risks.
Monitor customer health and escalate issues to Product, Operations, or Support teams when necessary.
Drive renewal cycles and identify upsell and cross-sell opportunities, partnering with Sales for new business development.
Provide training and professional development support to educators and administrators; collaborate on training materials development.
Required skills include strong sales, presentation, communication, organization, and customer success capabilities.
Must have 3+ years of experience in customer success or account management with ARR responsibility, and be comfortable with 60%+ travel.
Compensation includes an on-target earning (OTE) of $200,000+ with base salary between $100K and $115K, plus variable components.
Must be based in or willing to relocate to Austin, TX, and work on-site Monday through Friday.
Experience with K-12 districts, startup environment, and AI productivity tools is a plus; strong passion for education and mission alignment required.

Customer Success Manager Full Description

Customer Success Manager

$100k – $115k
Austin
3 years of exp
Full Time

Job Location
Austin

Remote Work Policy
In office

Visa Sponsorship
Not Available

RelocationAllowed

Skills
Sales
Presentation Skills
Highly Organized
Communication Skills
Attention to Detail
Customer Success
Proactive

Hiring contact
Duri Greene
Employee

About the job

🏆LinkedIn Top 50 U.S. Startups (2025) | Time & Statista — America's Top EdTech Companies (2026)

On Target Earnings: $200,000+
(Customer Success Managers at Subject have highly competitive variable compensation packages — you help drive our growth!)

Who We Are

Subject is an educational technology startup on a mission to elevate this generation's classroom experience and deliver quality education to learners everywhere. Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others — and recently named to LinkedIn's Top 50 U.S. Startups (2025) and Time and Statista's America's Top EdTech Companies of 2026 Our rapidly-growing Austin-based team is empowering a global community of students with access to on-demand, delightful learning that truly engages.

Our cinematic, short-form videos are tailor-made for today's young learners. These are students who are accustomed to the best of consumer media and expect the same from their education. We're racing to re-imagine what's possible in the classroom, and we want you on this team.

About the Role

Interested in joining a world-class Edtech startup that’s working to make education more accessible and equitable for everyone?

Subject is hiring a Customer Success Manager to join our growing CS team. This is a senior individual contributor role. You will own a portfolio of school and district partners, driving adoption, retention, and expansion while serving as a trusted partner and advisor to the educators and administrators we serve while ensuring every user (student, teacher, etc.) is successful with Subject!

This is one of the highest-impact roles at Subject. You'll work at the intersection of our customers, our Product team, our Sales team, and our Operations team. Your work will directly shape how we grow.
You'll be stepping into a partner portfolio that already spans the full diversity of K-12. From districts serving 70,000+ students to sub-200-student rural districts, with deep concentration in the South, Midwest, and Northeast. The CSMs we're hiring now will help define how Subject shows up in classrooms across the country.

Location & Travel

This role is based in our Austin, TX downtown office. We are only considering candidates who are currently based in Austin or who are willing to relocate prior to starting. Please do not apply if you are unable to meet this requirement.

Much of our partner work happens in-person. At schools, district offices, and professional development events. CSMs at Subject spend more than 60% of their time traveling to visit partners across the country. We provide generous travel stipends to support this. When not traveling, you are expected to work from our Austin office Monday–Friday.

What You'll Do

Partner Success & Relationship Management

Own the relationships with school and district partners, serving as their primary point of contact and strategic advisor throughout the customer lifecycle
Conduct regular on-site partner visits, QBRs, and check-ins to drive deep engagement and proactively surface risks
Monitor customer health metrics and escalate issues to Product, Operations, or Support teams as needed

Expansion & Retention

Drive renewal cycles and identify upsell and cross-sell opportunities across your book of business
Partner with Sales to surface and hand off new business development opportunities within your accounts
Maintain a strong net revenue retention rate (NRR) across your portfolio of partners

Enablement & Training

Provide ongoing training and professional development support to partner educators and administrators
Collaborate with Marketing to contribute to the development of training materials, tutorials, and onboarding resources
Gather and synthesize customer feedback to inform Product and curriculum decisions

Qualifications

Required

3+ years of relevant work experience in customer success, account management, or a related field
Demonstrated track record managing a portfolio of accounts with meaningful ARR responsibility
Exceptional written and verbal communication skills — you can translate complex concepts for educators and admins
Team player who is genuinely passionate about education and Subject's mission
Self-starter who is comfortable working independently, but also raises a hand when stuck
Comfortable with 60%+ travel; valid driver's license and ability to visit partners on-site
Located in Austin, TX or willing to relocate before start date

Nice to Have

Experience working directly with K-12 school districts or in an education-adjacent role
Background in an early-stage startup environment is desirable

The Mindset We Need

Outcomes over activity: you measure yourself by what students actually do in the product and what districts renew on — not QBRs delivered, tickets closed, or hours logged. A district that loves you and doesn't expand is a problem you own.
Full ownership of the renewal: you feel the weight of every district in your book — adoption, expansion, escalation, reference. You don't hand off to support, CS ops, or the AE. You ship the outcome.
Truth over comfort: you tell districts the hard thing early — that their rollout plan won't drive usage, that their teachers need more training, that the data says what it says. You'd rather lose a renewal honestly than win one on a story that doesn't hold.
Educator fluency: you know your superintendents, curriculum directors, and building principals by name and context. You can read a STAAR report, a TEKS gap, a Title I budget line. You've sat in enough teacher PD sessions to know what actually changes behavior in a classroom.
AI-native operator: Claude, Gong, Notion, and whatever's next are already in your workflow — you use them to prep, summarize, draft, and pattern-match across your book. AI isn't a productivity hack you're curious about; it's how you already work.

The Commitment We're Looking For

This role requires exceptional dedication because students deserve our absolute best. We need someone who:

Lives the mission and treats student outcomes and district renewals as real stakes
Thrives in the intensity of K-12 timelines — summer remediation windows, back-to-school launches, spring renewal cycles — and takes pride in building a CS function from the ground up
Takes end-to-end ownership: onboarding, adoption, escalation, expansion, reference
Works with presence: Austin office, 5 days/week — districts feel the difference between a CSM who's in the room with the team and one who isn't
Operates at a high-output, high-ownership pace because that's what it takes to do this well

We're not looking for people who can tolerate the bar. We're looking for people who set it higher than we do — for whom "the district said they're happy" isn't enough, and who won't be satisfied until students are actually using the product to learn.

What We Offer

Competitive OTE of $200,000+ (base + variable)
Comprehensive health, dental, and vision benefits
Generous travel stipends for partner visits
Flexible PTO
The opportunity to work on a mission-driven product that directly impacts students and teachers every day

SubjectActively Hiring

AI-powered Education—Where storytelling meets superintelligence

51-200 Employees

Austin

51-200

Education Technology

Learning

E-Commerce