Customer Success Manager

Edtech.com's Summary

SchoolStatus is hiring a Customer Success Manager to drive customer satisfaction and foster strong client relationships. The role involves proactively managing a customer portfolio, supporting product adoption, handling renewal processes, and identifying opportunities for upselling to facilitate growth of SchoolStatus products.

Highlights

Proactively engage with customers to ensure satisfaction and meet their needs.
Manage accounts to identify risks, apply mitigation strategies, and resolve issues.
Serve as liaison between clients and product teams, communicating feedback and feature requests.
Assist with contract renewals, negotiations, and expansion within customer accounts.
Drive product adoption initiatives to maximize customer outcomes.
Collaborate internally and support sales to exceed revenue and retention targets.
Requires Bachelor's degree or equivalent with 3+ years in Customer Success, Sales, or Account Management, or 5+ years in education.
Skills in critical and strategic thinking, relationship-building including senior executives, and creative problem-solving.
Proficiency working in dynamic startup environments and entrepreneurial mindset.
Compensation ranges from $60,000 to $80,000 USD annually with comprehensive benefits including 100% medical, dental, vision coverage, 401(k) matching, flexible time off, and paid parental leave.

Customer Success Manager Full Description

As a Customer Success Manager at SchoolStatus, your primary focus is to ensure the success of our customers. You will craft tailored Customer Success plans, serving as the main contact for clients, and promoting the adoption and value of our solutions. You'll proactively oversee a customer portfolio, fostering strong relationships, addressing renewal complexities, and spotting opportunities for upselling to drive the adoption and growth of SchoolStatus products.

This is a remote position; however, candidates must reside in one of the following Southeastern states: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee

The impact you'll have:

Proactively ensure high customer satisfaction and align expectations by regularly engaging with customers to confirm we meet their needs and deliver exceptional experiences across our customer base
Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome
Act as the liaison between clients and our product teams, capturing and communicating their feedback and feature requests, to enhance the overall user experience
Assist with challenges during the renewal process, including contract negotiations and reselling to new contacts.
Identify and advocate for expansion opportunities within customer accounts.
Drive product adoption initiatives to ensure customers maximize the benefits of our solutions and achieve their desired outcomes
Support sales by demonstrating credibility and high levels of expertise in meetings and internally collaborate to drive the company's future growth by surpassing revenue and retention targets

What you'll bring:

Bachelor's Degree or equivalent
3+ years of experience in Customer Success, Sales, or Account Management or 5+ years in education, preferably with classroom experience.
Proficient in critical and strategic thinking, adept at managing, analyzing, and resolving complex client situations effectively.
Proven track record of cultivating strong internal and external relationships, including with senior-level executives.
Demonstrated ability to anticipate client needs, actively seeking opportunities to provide added value and exceed expectations.
Comfortable and effective in dynamic startup environments, even when processes and structures may not be well-established.
Possesses a creative, entrepreneurial spirit, with the ability to think creatively to identify unique solutions and opportunities.

Our Benefits & Perks:

ð Work From Anywhere â We embrace a remote-first culture, offering flexibility so you can work where you're most productive.

ð° 401(k) Matching â We invest in your future with a 100% match on contributions up to 6% of your salary.

ð´ Flexible Time Off â Work-life balance matters. Take the time you need to recharge and bring your best self to work.

ð¶ Paid Parental Leave â We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace.

ð©º Comprehensive Benefits â We cover 100% of medical, dental, and vision insurance for employees, plus HRA, life insurance, and AD&D coverage.

ð¡ Values-Driven Culture â Our values aren't just words on a pageâthey shape how we work, make decisions, and support each other.

ð¤ Pledge 1% â Weâre proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives.

âï¸ Winter Shutdown â Enjoy a one-week shutdown in November and a two-week break in December to relax and recharge.

ð¡ Childcare Support â Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependentsâhelping you balance work and family with peace of mind.

U.S. Pay Range

$60,000—$80,000 USD

Please note that the compensation information is a good faith estimate, and is provided pursuant to Equal Pay Laws. SchoolStatus intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors, such as experience. Our team will provide more information about the total compensation package for this position during the interview process.

What we do:

SchoolStatus is more than just an EdTech companyâwe're reshaping the future of K-12 education. Our fast-growing teams are dedicated to transforming education through innovative communications, attendance management, and teacher development solutions for schools, districts, and families.

We deeply value diversity and are dedicated to fostering an inclusive environment for all our employees. We believe that exceptional candidates bring unique perspectives and skills that enable us to best meet our mission of supporting student success. If you believe you have the potential and passion for a SchoolStatus role, we encourage you to applyâand join us to make a meaningful impact on the future of education!

Original Job Description

The impact you'll have:

Proactively ensure high customer satisfaction and align expectations by regularly engaging with customers to confirm we meet their needs and deliver exceptional experiences across our customer base
Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome
Act as the liaison between clients and our product teams, capturing and communicating their feedback and feature requests, to enhance the overall user experience
Assist with challenges during the renewal process, including contract negotiations and reselling to new contacts.
Identify and advocate for expansion opportunities within customer accounts.
Drive product adoption initiatives to ensure customers maximize the benefits of our solutions and achieve their desired outcomes
Support sales by demonstrating credibility and high levels of expertise in meetings and internally collaborate to drive the company's future growth by surpassing revenue and retention targets

What you'll bring:

Bachelor's Degree or equivalent
3+ years of experience in Customer Success, Sales, or Account Management or 5+ years in education, preferably with classroom experience.
Proficient in critical and strategic thinking, adept at managing, analyzing, and resolving complex client situations effectively.
Proven track record of cultivating strong internal and external relationships, including with senior-level executives.
Demonstrated ability to anticipate client needs, actively seeking opportunities to provide added value and exceed expectations.
Comfortable and effective in dynamic startup environments, even when processes and structures may not be well-established.
Possesses a creative, entrepreneurial spirit, with the ability to think creatively to identify unique solutions and opportunities.