Edtech.com's Summary

Mighty Networks is hiring a Customer Success Manager to serve as the primary partner for Mighty Pro Hosts, helping them unlock their community's potential and exceed goals through strategic guidance and relationship management. This role requires developing success plans, increasing product adoption, managing renewals, and collaborating with internal teams to drive host satisfaction and long-term value.

Highlights

Own the full customer lifecycle for Mighty Pro Hosts, from onboarding to renewal.
Create and deliver custom quotes aligned with hosts' evolving business objectives.
Drive adoption of key product features to boost community engagement and retention.
Develop success plans that exceed hosts' initial goals.
Anticipate key milestones and provide timely support.
Identify and mitigate risks to long-term host relationships in collaboration with internal teams.
Maintain consistent communication with hosts and internal departments, including leadership, marketing, product, and customer advocacy.
Manage renewal processes proactively to secure long-term commitments.
Proven customer success experience managing high-value accounts for creators, entrepreneurs, or brands.
Salary range: $70,000 - $110,000 with competitive benefits and remote work environment.

Customer Success Manager Full Description

About Us

Mighty Networks is the leading platform for creators, entrepreneurs, and brands to build high-value communities and courses. Powered by proprietary AI, we help members connect in meaningful ways—driving 90%+ profit margins through paid memberships, courses, and events.

With 15,000+ customers and $500M+ in creator earnings, more $1M+ communities have launched on Mighty in the past 18 months than anywhere else. Our customers include Tony Robbins, Dr.
Mark Hyman, Mel Robbins, and Marie Forleo.

Mighty Pro is our premium offering—custom-branded apps and websites launched in weeks, paired with our highest level of strategy, software, and support. Over 450 top creators and brands use Mighty Pro to scale faster and deliver transformational member experiences.

The Opportunity

As a Customer Success Manager, you will play a key role in ensuring our Mighty Pro Hosts achieve outstanding success. You will act as their primary partner, helping them unlock their community’s potential and exceed their goals through proactive engagement, strategic guidance, and ongoing relationship management. The ideal candidate is results-driven, strategic, and committed to ensuring our Hosts see measurable success.

Your Key Responsibilities

Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle.
Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives.
Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community
Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations.
Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support.
Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly.
Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results.
Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments

Qualifications

Proven experience in Customer Success, with a track record of delivering exceptional results for clients.
Strong relationship-building skills, with the ability to manage complex client relationships and navigate challenging conversations effectively.
Experience managing high-value accounts, demonstrating the ability to help successful brands, entrepreneurs, and creators build incredible businesses through the power of community.
A proactive and dynamic approach, thriving in a fast-paced, rapidly growing environment, and constantly seeking ways to enhance impact and value creation.
Curiosity and active listening skills, with a passion for community-powered businesses and a desire to be part of building a new and critical team at a pioneering startup.
Confidence in executive communication, both with high-profile Hosts and internal leaders, ensuring clear and effective dialogue.
A desire to drive innovation, helping creators, entrepreneurs, and brands make the biggest impact in 2025 and beyond.
Ability to implement feedback loops to capture customer insights and inform product development and service enhancements.

What We Offer

A dynamic and supportive remote work environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
A chance to be part of a company that's changing the landscape of community-led experiences.

Join us in shaping the future of community-driven digital businesses with Mighty Pro!

Salary range: $70 - 110k

Original Job Description

About Us

The Opportunity

Your Key Responsibilities

Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle.
Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives.
Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community
Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations.
Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support.
Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly.
Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results.
Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments

Qualifications

Proven experience in Customer Success, with a track record of delivering exceptional results for clients.
Strong relationship-building skills, with the ability to manage complex client relationships and navigate challenging conversations effectively.
Experience managing high-value accounts, demonstrating the ability to help successful brands, entrepreneurs, and creators build incredible businesses through the power of community.
A proactive and dynamic approach, thriving in a fast-paced, rapidly growing environment, and constantly seeking ways to enhance impact and value creation.
Curiosity and active listening skills, with a passion for community-powered businesses and a desire to be part of building a new and critical team at a pioneering startup.
Confidence in executive communication, both with high-profile Hosts and internal leaders, ensuring clear and effective dialogue.
A desire to drive innovation, helping creators, entrepreneurs, and brands make the biggest impact in 2025 and beyond.
Ability to implement feedback loops to capture customer insights and inform product development and service enhancements.

What We Offer

A dynamic and supportive remote work environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
A chance to be part of a company that's changing the landscape of community-led experiences.

Join us in shaping the future of community-driven digital businesses with Mighty Pro!

Salary range: $70 - 110k

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Customer Success Manager

Edtech.com's Summary

Customer Success Manager Full Description

About Us

The Opportunity

Your Key Responsibilities

Qualifications

What We Offer

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