Edtech.com's Summary

Clever is hiring a Customer Success Manager - Application Success. The role involves driving product adoption and retention with enterprise application customers by managing relationships with EdTech organizations and partners. The candidate will work closely with various internal teams to enhance customer experience, mitigate churn risks, and expand the use of Clever's products among application partners.

Highlights

Drive adoption and retention of products with enterprise application customers.
Manage relationships and rapidly grow customer adoption.
Collaborate with teams like Product, Sales, and Marketing for growth and advocacy.
3+ years of experience in B2B tech, managing complex accounts and stakeholders.
Proficient in using NPS feedback and Salesforce/CRM software.
Competitive salary with base pay ranging from $90,900 to $123,800, depending on location.
Position includes a 20% bonus incentive.

Customer Success Manager - Application Success Full Description

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com.

A DAY IN THE LIFE:

Clever is looking for a Customer Success Manager to drive adoption and retention of our products with our enterprise application customers. You will manage relationships with a wide variety of EdTech organizations and application partners. You will be responsible for rapidly growing adoption and use of Clever's products and creating customer champions. You will partner closely with Product, Sales, Marketing, Partner Engineering, and other Customer Success Organization teams to drive growth, engagement and advocacy.

The ideal candidate will be passionate about building and maintaining relationships with key decision makers in organizations, ensuring exceptional service for our application partners. This role reports to the Manager of Application Success.

Drive Upsell and Adoption of Clever Products

Maintain an enterprise book of business and be responsible for renewing and upselling accounts.
Sell the value, manage and rapidly grow customer adoption among application partners.
Ensure a great customer experience for customers across all product features and set vision and goals with Clever champions.

Delight and Retain Existing Customers

Partner with the District Success, Marketing and Sales teams in retaining and growing existing enterprise app customers.
Align our services with customer needs and priorities.
Build and strengthen executive stakeholder relationships with strategic customers.
Perform organizational mapping for organizations and build relationships with key implementers and executive stakeholders on product, integration and implementation teams.
Identify, surface, and mitigate churn risks for accounts.
Build and execute on customer success plans and account plans.

Collaborate and Build Alignment

Work effectively with other teams including District Success, Partner Engineering, District Partnerships, Marketing, Product, Support and Operations and App Partnerships.
Capture feedback from customers and advocate within Clever on behalf of customers.

WHAT WE’RE LOOKING FOR:

Customer Success experience

3 years advanced experience in a customer-facing role with a B2B tech company, managing complex accounts and executive stakeholders in customer success or account management.
Proven track record of renewing and upselling products, and deepening production adoption with customers.
Excellent risk mitigation skills which result in customer satisfaction and retention.
Ability to use NPS feedback to inform actionable next steps.
Strong change manage skills and persuasive techniques to help implement change within a top tier account.
Build and strengthen executive stakeholder relationships with strategic customers.
Service-oriented mentality and strong customer empathy.
Ability to navigate complex organizations to drive customer success plans.
Ability to present to C-level executives effectively and run executive business reviews.
Has a positive perspective and is capable of managing difficult and complex situations with calm and poise.
Evidence of data driven decision making to enhance the customer experience.
Ability to apply a consultative, strategic approach which positively impacts the customer journey.
Availability to travel for conferences, customer visits and company events as needed.

Other Skills

Excellent written and verbal communication skills, demonstrating ability to present to diverse audiences and effectively communicate with internal and external stakeholders.
Excellent problem-solving skills, exceptional attention to detail and an openness to creative problem-solving.
Flexibility and self-motivation in a fast paced environment.
Detail and results oriented; skilled at both planning and hands-on execution SalesForce/CRM skills.
You're relationship-oriented. You’re excited to build high-touch relationships all while scaling methods across your book of business.
Commitment to equity and belonging: Clever believes that the classrooms we serve and our company’s halls should be spaces that are diverse, equitable and inclusive. We seek opportunities and celebrate actions that further allow us to build diverse teams, include every voice, and create a safe space for everyone.

CLEVER BENEFITS AND PERKS:

A competitive salary
Flexible Paid Time Off
Paid Parental Leave
Top-notch healthcare, vision, and dental coverage for you and your family
Best-in-class mental healthcare service that supports employees' mental and emotional wellness
A generous personal development yearly budget which can be used for courses, conferences, trainings, books, and more
A comprehensive Learning & Development program that enables employees to enhance their skills, knowledge, and functional expertise
Annual company and team events to connect with fun, bright coworkers

SALARY TRANSPARENCY:

The range of our base salary cash compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is between $90,900 - $112,500. For candidates living in NYC and San Francisco, CA is between $100,000 - $123,800. All final offers are determined using multiple factors including experience and level of expertise. This position also offers a 20% bonus incentive.

Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email recruitingscam@clever.com.

If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

Original Job Description

A DAY IN THE LIFE:

Drive Upsell and Adoption of Clever Products

Maintain an enterprise book of business and be responsible for renewing and upselling accounts.
Sell the value, manage and rapidly grow customer adoption among application partners.
Ensure a great customer experience for customers across all product features and set vision and goals with Clever champions.

Delight and Retain Existing Customers

Partner with the District Success, Marketing and Sales teams in retaining and growing existing enterprise app customers.
Align our services with customer needs and priorities.
Build and strengthen executive stakeholder relationships with strategic customers.
Perform organizational mapping for organizations and build relationships with key implementers and executive stakeholders on product, integration and implementation teams.
Identify, surface, and mitigate churn risks for accounts.
Build and execute on customer success plans and account plans.

Collaborate and Build Alignment

Work effectively with other teams including District Success, Partner Engineering, District Partnerships, Marketing, Product, Support and Operations and App Partnerships.
Capture feedback from customers and advocate within Clever on behalf of customers.

WHAT WE’RE LOOKING FOR:

Customer Success experience

3 years advanced experience in a customer-facing role with a B2B tech company, managing complex accounts and executive stakeholders in customer success or account management.
Proven track record of renewing and upselling products, and deepening production adoption with customers.
Excellent risk mitigation skills which result in customer satisfaction and retention.
Ability to use NPS feedback to inform actionable next steps.
Strong change manage skills and persuasive techniques to help implement change within a top tier account.
Build and strengthen executive stakeholder relationships with strategic customers.
Service-oriented mentality and strong customer empathy.
Ability to navigate complex organizations to drive customer success plans.
Ability to present to C-level executives effectively and run executive business reviews.
Has a positive perspective and is capable of managing difficult and complex situations with calm and poise.
Evidence of data driven decision making to enhance the customer experience.
Ability to apply a consultative, strategic approach which positively impacts the customer journey.
Availability to travel for conferences, customer visits and company events as needed.

Other Skills

Excellent written and verbal communication skills, demonstrating ability to present to diverse audiences and effectively communicate with internal and external stakeholders.
Excellent problem-solving skills, exceptional attention to detail and an openness to creative problem-solving.
Flexibility and self-motivation in a fast paced environment.
Detail and results oriented; skilled at both planning and hands-on execution SalesForce/CRM skills.
You're relationship-oriented. You’re excited to build high-touch relationships all while scaling methods across your book of business.
Commitment to equity and belonging: Clever believes that the classrooms we serve and our company’s halls should be spaces that are diverse, equitable and inclusive. We seek opportunities and celebrate actions that further allow us to build diverse teams, include every voice, and create a safe space for everyone.

CLEVER BENEFITS AND PERKS:

A competitive salary
Flexible Paid Time Off
Paid Parental Leave
Top-notch healthcare, vision, and dental coverage for you and your family
Best-in-class mental healthcare service that supports employees' mental and emotional wellness
A generous personal development yearly budget which can be used for courses, conferences, trainings, books, and more
A comprehensive Learning & Development program that enables employees to enhance their skills, knowledge, and functional expertise
Annual company and team events to connect with fun, bright coworkers

SALARY TRANSPARENCY:

If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

Let me find your next job.

Thanks - you're signed up.

Customer Success Manager - Application Success

Edtech.com's Summary

Customer Success Manager - Application Success Full Description

Customer Success Manager (North Georgia)

Professional Development Specialist

Renewals Manager

Senior Business Systems Analyst, Customer Success

National Key Account Specialist