Customer Success Manager I

🇮🇳 Bengaluru, Karnataka 🕑 Full-Time 💰 TBD 💻 Customer Success 🗓️ February 26th, 2026

Edtech.com's Summary

PowerSchool Group LLC is hiring a Customer Success Manager I. The role involves managing strategic relationships with a portfolio of Asia-Pacific customers, driving product adoption, customer satisfaction, and renewal strategies while tailoring success planning to the APAC region's unique market dynamics and cultural considerations.

Highlights

Own strategic relationships with APAC customer portfolio.
Drive product adoption, customer health, and satisfaction.
Conduct success planning and business reviews specific to APAC needs.
Monitor health indicators and mitigate risks within accounts.
Partner with Sales teams to support contract renewals.
Analyze usage data and recommend product improvements.
Manage escalations with cultural sensitivity and represent customers internally.
Requires 3+ years of Customer Success or Account Management experience with SaaS or technology customers and management of international/APAC accounts.
Proficiency in CRM and Customer Success platforms such as Salesforce and Gainsight.
Bachelor’s degree or equivalent experience; multilingual ability in APAC languages is a strong plus.

Customer Success Manager I Full Description

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.