Customer Success Manager I

🇮🇳 Bengaluru, Karnataka 🕑 Full-Time 💰 TBD 💻 Customer Success 🗓️ June 6th, 2026

Edtech.com's Summary

PowerSchool Group LLC is hiring a Customer Success Manager I to manage customer relationships and ensure clients achieve their desired outcomes with the company's products. The role involves project managing a portfolio of accounts, accelerating contract renewals, resolving customer issues, and collaborating with sales teams to drive growth and customer satisfaction.

Highlights

Own relationships with customers and manage account portfolios to ensure retention and renewals.
Accelerate contract renewal processes and maintain accurate forecasts and customer health dashboards.
Address and prioritize incoming requests related to hardware, software, and networking issues.
Resolve conflicts promptly and provide effective solutions for customers.
Build trusted advisor relationships to promote product adoption and best practices.
Collaborate cross-functionally to identify and resolve broader customer issues.
Work closely with sales teams to grow account footprint and achieve growth targets.
Proficiency required in Microsoft Office; experience with Salesforce, CRM, and Gainsight preferred.
Minimum qualifications include a Bachelor's degree or equivalent, 3 years in renewals/account management/customer success in SaaS, and 1-2 years in direct client support.
Strong negotiation, communication skills, and ability to prioritize customer issues are essential.

Customer Success Manager I Full Description

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.