SchooLinks
Customer Success Manager, SMB / Scale Team
Edtech.com's Summary
- Manage onboarding, usage, and renewal targets for a portfolio of school districts.
- Lead project kickoffs, data integration, and training sessions for new districts.
- Analyze usage and outcome data to assess customer health and actions needed.
- Build and maintain relationships with district directors and executives.
- Facilitate renewal processes including quote, approval, and contract signature.
- Use CRM software such as Salesforce or Gainsight to maintain account records.
- Require 3+ years professional experience with at least 1 year in SaaS customer success.
- Technical skills include Google Suite and Apple/Mac proficiency.
- Compensation range between $65,000 and $80,000 USD, plus benefits like 100% employee health coverage and 401K matching.
- Ability to travel up to 10% for customer meetings and company events.
Customer Success Manager, SMB / Scale Team Full Description
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization.
Your Responsibilities will include...
- Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
- Onboard new districts by leading their project kickoff, data integration, and training sessions.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process (quote, verbal approval, signature) for your districts.
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.
Requirements
- 3+ Years Professional Experience
- 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
- Strong ability to multi-task and manage a large book of business
- Experience or Ability to work in a remote environment.
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment â you know when and how to find the right information when you need it.
- Ability to close renewal and multi-thread to discover expansion opportunities.
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.
Benefits
A reasonable estimate of the on track earnings range for this position is $65,000 - $80,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicantâs skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
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