Edtech.com's Summary

Meteor Education is hiring a Customer Success Technician. The role involves providing on-site technical expertise for CTE and STEM equipment installation and calibration while also orienting instructors on proper equipment use and delivering excellent customer support.

Highlights

Install, assemble, calibrate, and troubleshoot robotics, pneumatics, PLCs, and mechatronics equipment.
Provide instructor orientation and ensure classrooms are prepared for instruction with proper layouts and safety checks.
Deliver front-line support and communicate system upgrades and service opportunities.
Use technical manuals, wiring diagrams, and safety standards in installation and validation processes.
Required technical certifications in automation, robotics, mechatronics, or related fields (e.g., NC3 Level 1/2, FANUC, Siemens PLCs).
Strong customer-facing and communication skills to explain equipment operation and interact with educators.
High school diploma or equivalent required; associate's or bachelor's degree and advanced certifications preferred.
Valid driver's license with willingness to travel regionally and nationally.
Compensation ranges from $28 to $30 per hour.
Position reports to the Chief Operations Officer within the Studio Operations department.

Customer Success Technician Full Description

JOB TITLE: Customer Success Technician

DEPARTMENT: Studio Operations

REPORTS TO: Chief Operations Officer

FLSA STATUS: Non-Exempt

JOB TYPE: Full Time

LOCATION: Phoenix, AZ

COMPENSATION: $28-$30 per hour

CONFLICT OF INTEREST POLICY

At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services. This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

NOTE: All Meteor new hires are expected to attend an in-person cultural orientation (approx. 1 week) which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business-related travel expenses will be paid for by Meteor per our company travel and expense policy.

SUMMARY OF POSITION

As a member of Meteor’s ProTech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.

Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.

ESSENTIAL RESPONSIBILITIES

1. Technical Installation & Validation

Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
Maintain accurate documentation of installation, testing, and validation.
Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.

2. Instructor Orientation & Success Enablement

Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
Ensure required tools, consumables, and materials are available and ready for use.

3. Service, Communication & Growth

Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.
Actively listen to customer needs and provide feedback to internal teams to improve products and services.
Uphold the ProTech Crew brand by ensuring every installation results in a ready-to-learn classroom.

Requirements

Required:

High school diploma or equivalent.
Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC).
Strong customer-facing skills — outgoing, personable, and able to build rapport quickly.
Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options.
Strong technical aptitude with mechanical, electrical, and computer-based systems.
Ability to interpret wiring diagrams, technical manuals, and installation guides.
Knowledge of safety and compliance standards in lab/classroom environments.
Valid driver’s license with willingness to travel extensively (regional/national).
Professional presence in educational and training environments.

Preferred/Plus:

Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field.
Advanced certifications in automation, industrial maintenance, or robotics.
Technical training from military service or trade school.
Experience supporting instructors in schools, training centers, or educational technology environments.
1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing.

Original Job Description

JOB TITLE: Customer Success Technician

DEPARTMENT: Studio Operations

REPORTS TO: Chief Operations Officer

FLSA STATUS: Non-Exempt

JOB TYPE: Full Time

LOCATION: Phoenix, AZ

COMPENSATION: $28-$30 per hour

CONFLICT OF INTEREST POLICY

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

SUMMARY OF POSITION

ESSENTIAL RESPONSIBILITIES

1. Technical Installation & Validation

Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
Maintain accurate documentation of installation, testing, and validation.
Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.

2. Instructor Orientation & Success Enablement

Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
Ensure required tools, consumables, and materials are available and ready for use.

3. Service, Communication & Growth

Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.
Actively listen to customer needs and provide feedback to internal teams to improve products and services.
Uphold the ProTech Crew brand by ensuring every installation results in a ready-to-learn classroom.

Requirements

Required:

High school diploma or equivalent.
Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC).
Strong customer-facing skills — outgoing, personable, and able to build rapport quickly.
Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options.
Strong technical aptitude with mechanical, electrical, and computer-based systems.
Ability to interpret wiring diagrams, technical manuals, and installation guides.
Knowledge of safety and compliance standards in lab/classroom environments.
Valid driver’s license with willingness to travel extensively (regional/national).
Professional presence in educational and training environments.

Preferred/Plus:

Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field.
Advanced certifications in automation, industrial maintenance, or robotics.
Technical training from military service or trade school.
Experience supporting instructors in schools, training centers, or educational technology environments.
1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing.

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