Customer Support Specialist I

Edtech.com's Summary

University of Idaho is hiring a Customer Support Specialist I to provide responsive and engaging support for child care professionals using the RISE data management system related to the Idaho Child Care Program and state licensing. The role involves customer support, coordinating meetings and workshops, facilitating communication, maintaining calendars, and operational and administrative duties.

Highlights

Provide customer support for child care professionals navigating the RISE system.
Coordinate meetings and workshops related to the Idaho Child Care Program (ICCP).
Facilitate communication between program participants and project leadership.
Maintain program calendars and schedules.
Serve as the primary contact with program participants.
Use computer software including word processing, spreadsheets, email, and internet research.
One year of experience in customer support and data entry required.
High school diploma or equivalent required, associate's degree in business administration or early childhood preferred.
Compensation starts at $20.00 per hour or higher depending on experience.
Work includes operational and administrative support with occasional travel and non-standard hours.

Customer Support Specialist I Full Description

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Position Details

Position Information

Internal Posting?
Posting Number	SP005400P
Position Title	Customer Support Specialist I
Division/College	College of Education, Health & Human Sciences
Department	Center on Disabilities & Human Development
Location	Boise
Posting Context Statement
Position Overview	This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing. Duties may include: Customer Support Coordination of Meetings and Workshops Facilitating communication between program participants and project leadership Maintaining program calendars and schedules Operational and Administrative Support Serving as primary contact with program participants Other duties as assigned
Unit URL	Idaho CDHD https://idahocdhd.org/ IdahoSTARShttps://idahostars.org/

Position Qualifications

Required Experience	One year of experience in a customer support role One year experience with data entry and a data management system Experience working on a team with shared goals Experience with organizational and problem-solving tasks Demonstrated ability to write clearly and precisely as demonstrated in applicant materials Using computer software and applications for word processing, developing spreadsheets, email and internet research
Required Education	High School Diploma or equivalent
Required Other	Ability to travel Ability to work non-standard hours as needed
Additional Preferred	EXPERIENCE More than one year of experience in a customer support role Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care Experience with the RISE Application Working with child care professionals EDUCATION Associate’s degree in business administration or early childhood
Physical Requirements & Working Conditions	None
Degree Requirement	Listed degree qualification is required at time of hire

Posting Information

FLSA Status	Non-Exempt
Employee Category	Classified
Pay Range	$20.00 per hour or higher DOE
Type of Appointment	Fiscal Year
FTE	1.00
Full Time/Part Time	Full Time
Funding	This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy.	No
Posting Date	08/04/2026
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants	First consideration of applicants to occur on August 18th, 2026.
Applicant Resources	https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement	Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement	The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.

Applicant Documents

Required Documents

Resume/CV
Cover Letter/Letter of Application

Optional Documents

List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- Facebook
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- LinkedIn
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Word of Mouth
- Militaryjob.com
- DSPSjobs.com
- Higher Education Recruitment Consortium (HERC)
* Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question)

University of Idaho Human Resources
Moscow, ID 83844-4332
(208) 885-3638
[email protected]

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Original Job Description

Toggle navigation

Customer Support Specialist I Bookmark this Posting Print Preview | Apply for this Job

Position Details

Position Information

Internal Posting?
Posting Number	SP005400P
Position Title	Customer Support Specialist I
Division/College	College of Education, Health & Human Sciences
Department	Center on Disabilities & Human Development
Location	Boise
Posting Context Statement
Position Overview	This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing. Duties may include: Customer Support Coordination of Meetings and Workshops Facilitating communication between program participants and project leadership Maintaining program calendars and schedules Operational and Administrative Support Serving as primary contact with program participants Other duties as assigned
Unit URL	Idaho CDHD https://idahocdhd.org/ IdahoSTARShttps://idahostars.org/

Position Qualifications

Required Experience	One year of experience in a customer support role One year experience with data entry and a data management system Experience working on a team with shared goals Experience with organizational and problem-solving tasks Demonstrated ability to write clearly and precisely as demonstrated in applicant materials Using computer software and applications for word processing, developing spreadsheets, email and internet research
Required Education	High School Diploma or equivalent
Required Other	Ability to travel Ability to work non-standard hours as needed
Additional Preferred	EXPERIENCE More than one year of experience in a customer support role Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care Experience with the RISE Application Working with child care professionals EDUCATION Associate’s degree in business administration or early childhood
Physical Requirements & Working Conditions	None
Degree Requirement	Listed degree qualification is required at time of hire

Posting Information

FLSA Status	Non-Exempt
Employee Category	Classified
Pay Range	$20.00 per hour or higher DOE
Type of Appointment	Fiscal Year
FTE	1.00
Full Time/Part Time	Full Time
Funding	This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy.	No
Posting Date	08/04/2026
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants	First consideration of applicants to occur on August 18th, 2026.
Applicant Resources	https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement	Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement	The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.

Applicant Documents

Required Documents

Resume/CV
Cover Letter/Letter of Application

Optional Documents

List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- Facebook
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- LinkedIn
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Word of Mouth
- Militaryjob.com
- DSPSjobs.com
- Higher Education Recruitment Consortium (HERC)
* Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question)

University of Idaho Human Resources
Moscow, ID 83844-4332
(208) 885-3638
employment@uidaho.edu

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