Edtech.com's Summary

project44 is hiring a Customer Training Lead to develop and deliver training programs that help customers maximize the efficiency and adoption of their products. This role involves leveraging AI-powered tools to create engaging content, collaborating cross-functionally to align with customer needs, and continuously improving training effectiveness through data analysis.

Highlights

Design and deliver customer training programs to enhance product adoption and efficiency.
Utilize AI-driven tools to create, refine, and scale training content such as guides, tutorials, and workshops.
Apply behavioral nudges and adoption strategies to promote best practices and sustained product use.
Collaborate with Product, Customer Success, and other teams to ensure training aligns with evolving customer needs.
Analyze training effectiveness with data and feedback to iterate for improved customer outcomes.
Serve as a trusted advisor, empowering customers to confidently scale platform usage.
Experience required: 8+ years in customer training or enablement roles and familiarity with Learning Management Systems (e.g., Moodle, Canvas, Docebo).
Strong technical and analytical skills with ability to translate data into actionable insights.
Preferred experience includes SaaS environments, learning design, behavioral science techniques, and project management.
On-site presence required three days per week to foster collaboration and engagement at the Chicago headquarters.

Customer Training Lead Full Description

Customer Training Lead

Chicago, IL (Hybrid)

Why project44?

At project44, we believe in better.

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

What You’ll Do:

We are seeking a Customer Training Lead who will empower our customers to maximize efficiencies and scale their use of our products. This role sits at the intersection of training, technology, and customer success—focused on creating impactful learning experiences that drive product adoption, efficiency, and long-term value.

The ideal candidate will combine strong technical and analytical expertise with customer-centric thinking and people skills. They will leverage AI-powered tools to design, iterate, and deliver training content, while also applying behavioral nudges to guide customers toward best practices. Collaboration will be central to success in this role, as the Customer Training Lead will work closely with Product, Customer Success, and other cross-functional teams to ensure training programs align with customer needs and company goals.

Key Responsibilities:

Design and deliver customer training programs that maximize efficiency and product adoption.
Leverage AI tools to create, refine, and scale content (guides, tutorials, workshops, self-service modules).
Incorporate behavioral nudges and adoption strategies to encourage best practices and long-term product usage.
Collaborate with Product, Customer Success, and cross-functional stakeholders to align training with evolving customer needs.
Analyze training effectiveness using data and feedback, continuously iterating to improve customer outcomes.
Act as a trusted advisor for customers, ensuring they have the knowledge and confidence to scale their use of our platform.
Stay ahead of industry trends in AI, training methodologies, and customer education to bring innovative approaches to the role.

What You'll Need (required):

8+ years of experience in customer training or enablement roles.
Strong analytics and technical skills with the ability to translate data into actionable insights.
Demonstrated success in building and scaling customer-facing content or programs.
Strong cross-functional collaboration skills and ability to partner effectively with Product, Customer Success, and other internal teams.
Excellent communication and facilitation skills, with a customer-first mindset.
Prior experience with Learning Management Systems (examples include Moodle, Canvas, Blackboard, TalentLMS, Docebo, etc.)
Familiarity with AI-driven tools for content creation, iteration, and delivery
In-Office Connection: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office three days a week as this offers the chance to immerse yourself in the energy of our headquarters, collaborate with the founder, and experience our new customer experience center. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.

What You'll Need (preferred):

Experience in SaaS or technology-driven environments.
Background in learning design, adult learning theory, or instructional design.
Exposure to behavioral science techniques for customer adoption.
Strong project management and organizational skills.

Diversity & Inclusion

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique as the communities we are building for. It's up to us to create a company where anyone can bring their authentic self to work every day. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any accommodations needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Original Job Description

Customer Training Lead

Chicago, IL (Hybrid)

Why project44?

At project44, we believe in better.

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.

What You’ll Do:

Key Responsibilities:

Design and deliver customer training programs that maximize efficiency and product adoption.
Leverage AI tools to create, refine, and scale content (guides, tutorials, workshops, self-service modules).
Incorporate behavioral nudges and adoption strategies to encourage best practices and long-term product usage.
Collaborate with Product, Customer Success, and cross-functional stakeholders to align training with evolving customer needs.
Analyze training effectiveness using data and feedback, continuously iterating to improve customer outcomes.
Act as a trusted advisor for customers, ensuring they have the knowledge and confidence to scale their use of our platform.
Stay ahead of industry trends in AI, training methodologies, and customer education to bring innovative approaches to the role.

What You'll Need (required):

8+ years of experience in customer training or enablement roles.
Strong analytics and technical skills with the ability to translate data into actionable insights.
Demonstrated success in building and scaling customer-facing content or programs.
Strong cross-functional collaboration skills and ability to partner effectively with Product, Customer Success, and other internal teams.
Excellent communication and facilitation skills, with a customer-first mindset.
Prior experience with Learning Management Systems (examples include Moodle, Canvas, Blackboard, TalentLMS, Docebo, etc.)
Familiarity with AI-driven tools for content creation, iteration, and delivery
In-Office Connection: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office three days a week as this offers the chance to immerse yourself in the energy of our headquarters, collaborate with the founder, and experience our new customer experience center. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.

What You'll Need (preferred):

Experience in SaaS or technology-driven environments.
Background in learning design, adult learning theory, or instructional design.
Exposure to behavioral science techniques for customer adoption.
Strong project management and organizational skills.

Diversity & Inclusion

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Customer Training Lead

Edtech.com's Summary

Customer Training Lead Full Description

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