Daytime User Support Tech

🇺🇸 Lynchburg, Virginia 🕑 Part-Time 💰 $19 - $24 per Hour 💻 Information Technology 🗓️ September 22nd, 2026

Edtech.com's Summary

Virginia Community Colleges is hiring a Daytime User Support Tech at Central Virginia Community College to provide information technology support for computer software, hardware, and audio/visual equipment. The User Support Tech responds to routine user assistance requests, installs computers and peripherals, and performs routine software upgrades. The role also develops user documentation and coordinates with other IT staff on projects such as lab reloads and hardware upgrades.

Highlights:

Respond to information technology work requests for user assistance and computer software/hardware support
Provide support for audio/visual equipment and perform hardware repair and maintenance
Develop documentation including user tips, instructions, and procedures
Install computers and associated peripherals and perform routine software upgrades
Document problem resolution and forward complex issues to higher-level IT staff
Assist with lab reloads, hardware upgrades, and audio/visual setup as part of the IT team
Hiring Range: $19.00-$24.00 hourly; part-time, 29 hours per week
Requires an AAS in Computer Information Systems or a related field

Daytime User Support Tech Full Description

Central Virginia Community College, located in Lynchburg, Virginia, is hiring a Daytime User Support Tech. This position provides support and responds to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and support for audio/visual equipment.

The position develops documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Duties include documenting problem resolution/status and forwarding more complex issues to higher-level staff, installing computers and associated peripherals, and performing routine software upgrades. The position serves as a member of the Information Technology team and assists other IT staff in problem resolution and in the coordination/completion of information technology projects and tasks, including lab reloads, hardware upgrades, and audio/visual setup.

Required Qualifications

Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment
Familiarity with local area networks
Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of diagnostic hardware and software tools
Experience working with Windows 10 and Windows 11
Excellent customer service skills

Additional Considerations

AAS in Computer Information Systems or related field. An equivalent combination of training and experience may substitute for education and experience.