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Michigan State University
IT Support Technician / Information Technology Professional
Edtech.com's Summary
Michigan State University is hiring an IT Support Technician / Information Technology Professional to provide technical support across the College of Natural Science's academic, research, and administrative computing environments. The technician supports desktops, laptops, printers, and AV equipment for a college spanning 28 departments and programs in the biological, physical, and mathematical sciences. This role also manages software licenses, IT inventory, and basic network and server maintenance while collaborating closely with faculty, staff, and students.
Highlights
- Provides desktop and laptop support across Windows, Mac OS, and Linux platforms
- Supports printers, multi-function devices, and tablets, including setup and decommissioning of new and old equipment
- Manages and tracks department software licenses, including user maintenance and installation
- Maintains IT inventory of hardware and software
- Performs basic server updates, file permission changes, and Active Directory group maintenance
- Troubleshoots basic Ethernet and WiFi network issues and manages network settings on devices
- Supports and maintains conference and classroom projectors and other AV equipment
- Assists users with virtual meetings on Zoom and Microsoft Teams
- Requires knowledge equivalent to an associate degree and 1-3 years of related desktop and device support experience
- Prefers a bachelor's degree in computer technology or information systems and experience supporting academic technology
IT Support Technician / Information Technology Professional Full Description
IT Support Technician / Information Technology Professional
MSU IT NatSci 40001396
Support Staff
Working/Functional Title
IT Support Technician
Department
Information Technology Services
Requisition Number
1165732
Area of Interest
Information Technology
Full Time/Part Time
Full Time (90-100%)
Group
Administrative Professionals- AP
Opening on
Sep 16 2026
Closing at
Sep 29 2026 - 23:55 EDT
Salary
Salary Commensurate with Experience
Position Summary
The IT Support Technician provides comprehensive technical support for the College of Natural Science's academic, research, and administrative computing environments. Reporting to the Manager of IT Support, this position will be part of a dynamic team of professionals that provide IT service and support to the College of Natural Science, home to 28 departments and programs in the biological, physical and mathematical sciences. This position will work with a wide selection of technologies that support teaching and learning, research, and operations while working closely with faculty, staff, and students.
Ideal candidates will have the ability to work well on a team that supports a diverse user base, have excellent communication skills; learn from, and collaborate with, other IT professionals to accomplish tasks and projects.
What you'll be doing with us:
- Tech support for desktops and laptops running Windows, Mac OS, and Linux
- Tech support for printers, multi-function devices, and tablets
- Setup of new tech devices and decommissioning of old devices
- Tech support of various software and web applications
- Manage and track Department software licenses, including user maintenance and installation
- Maintain IT inventory including hardware and software
- Perform basic server updates, file permission setting changes, and AD group maintenance
- Perform basic Ethernet and WiFi network troubleshooting and manage basic network settings on various devices
- Support and maintain conference and classroom projectors and misc AV equipment
- Assist users with virtual meetings on Zoom and Microsoft Teams
Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report's America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Minimum Requirements
Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree; one to three years of related and progressively more responsible or expansive work experience supporting desktops and laptops running Windows, MacOS, and Linux, Printers, multifunction devices, and tablets; or an equivalent combination of education and experience.
Desired Qualifications
- Bachelor's degree in computer technology or informational systems
- Experience Supporting Academic Technology
- Ability to take ownership of a project and see it through to completion
- Willingness to continually advance technical skills through self-study
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume and Cover Letter
Special Instructions
Resume and Cover Letter
Work Hours
STANDARD 8-5
Website
https://tech.msu.edu/
Bidding eligibility ends on September 22, 2026, at 11:55 PM
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