Existing employer? Sign in
Ashland University
Desktop Engineer - Information Technology
Intune
Edtech.com's Summary
Ashland University is hiring a Desktop Engineer - Information Technology. The role involves managing and deploying modern desktop and endpoint solutions across Windows and Mac environments, integrating cloud-based management, server administration, and cybersecurity practices. The engineer collaborates closely with IT teams to ensure secure, scalable, and compliant IT operations in line with industry standards.
Highlights
- Create, maintain, and deploy Windows and Mac OS computer images and manage endpoint devices using tools like Microsoft Intune, JAMF, and Windows Autopilot.
- Manage cloud applications, Active Directory, Entra, Azure environments, and support server infrastructure including Hyper-V.
- Implement cybersecurity practices following NIST standards and collaborate on vulnerability management and machine hardening.
- Develop scripts using PowerShell to automate tasks and maintain update schedules for systems and applications.
- Provide technical support, document policies and procedures, and mentor junior IT staff.
- Required qualifications include a Bachelor's degree in IT or related field, three years of relevant experience, and customer service experience.
- Preferred certifications include A+, Security+, Network+, Azure Fundamentals, Microsoft and Apple certifications.
- Familiarity with cloud management, MDM, software deployment (Adobe, MS Office), and cybersecurity compliance is preferred.
- Strong analytical, communication, and multitasking skills with experience in scripting and automation.
- Full-time position with standard 40-hour workweek, required valid driver's license, and travel to remote campus locations.
Desktop Engineer - Information Technology Full Description
Desktop Engineer - Information Technology
Position Details
Position Details
Position Information
Position Title | Desktop Engineer - Information Technology
Job Description
The Desktop Engineer is a forward-thinking IT professional responsible for ensuring optimal desktop and endpoint operations across our diverse environment. This role not only covers traditional desktop support but also integrates modern endpoint management practices including cloud and mobile device management (MDM), cybersecurity fundamentals, and server-level administration. The successful candidate will be proficient in managing environments that leverage tools such as Microsoft Intune, Autopilot, JAMF for Apple device management, and traditional systems like Active Directory, Entra, and Azure. They will work collaboratively with IT peers, security teams, and client services to ensure that computer images, software deployments, and system customizations meet the highest standards of reliability, scalability, and security, in line with NIST guidelines and industry best practices.
Desktop and Endpoint Management
Create, maintain, and deploy modern computer images for Windows and Mac OS environments.Manage and update endpoint devices using both traditional systems (e.g., Jira, JAMF) and modern cloud-based tools (e.g., Microsoft Intune).Manage Windows AutopilotOversee mobile device management (MDM) practices to ensure secure and efficient management of enterprise mobile devices.
Cloud and Server Administration
Manage cloud applications and enforce cloud app security protocols.Execute lower-level system administrator duties, including server patching, customizations, and routine maintenance.Administer and maintain Active Directory, Entra, and Azure environments to support organizational infrastructure.Help support the Hyper-V server environment and infrastructure.
Cybersecurity and Compliance
Integrate cybersecurity practices into daily operations, ensuring compliance with NIST standards and industry best practices.Collaborate with cybersecurity teams to implement machine hardening, secure patching, and proactive vulnerability management.
Automation, Scripting, and System Updates
Develop and execute scripts (using PowerShell and other scripting languages) to automate routine tasks and OS setting adjustments.Maintain a comprehensive update schedule for operating systems and applications, ensuring timely patching and customization.
Technical Support and Documentation
Respond to user tickets regarding software deployment, device management, and system updates, providing excellent end-user support.Analyze the impact of proposed technology changes and document policies, procedures, and technical guides.Train and mentor junior IT staff, serving as a role model and technical resource within the team.
Cross-Functional Collaboration and Process Improvement
Work closely with IT support, security, networking, and other project teams to develop and implement scalable technology solutions.Identify and recommend process improvements to enhance the overall efficiency, security, and reliability of IT operations.Foster strong working relationships with stakeholders, ensuring that IT solutions align with both business and educational objectives.
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, plus three (3) years of relevant experience, or an equivalent combination of education, certification, and experience.At least three (3) years of customer service experience.Proven ability to work effectively in project teams and manage multiple initiatives concurrently.Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.
Preferred Qualifications
Certifications related to workstation management, cybersecurity, networking, and customer service (e.g., A+, Security+, Network+, Azure Fundamentals, Microsoft Certifications, Apple Certifications, etc.).Experience with endpoint management appliances such as Intune and JAMF.Prior experience in an educational environment or similar setting.Familiarity with cloud management platforms, mobile device management (MDM), and enterprise server management.Background in operating systems administration (Windows, Mac OS) and software deployment (Adobe, MS Office, utilities, etc.).Exposure to cybersecurity best practices and compliance standards (e.g., NIST).Proficiency in managing and troubleshooting various operating systems and platforms.Strong analytical skills with the ability to assess and implement system improvements.Excellent communication and technical writing abilities.Capacity to balance multiple projects and priorities in a dynamic environment.Ability to mentor and support junior IT personnel.Experience with scripting and automation tools (e.g., PowerShell).
Physical Demands | Work is performed in an office environment with occasional lifting and hauling of equipment up to sixty (60) lbs.Standard work hours are 8AM – 5PM with opportunities for hybrid/remote work.A valid Driver’s License and the ability to travel to remote campus locations and attend training sessions are required.
Anticipated Start Date of New Hire | 10/01/2026
Anticipated Number of Hours Working per Week | 40
Shift Required? | First
Job Description
The Desktop Engineer is a forward-thinking IT professional responsible for ensuring optimal desktop and endpoint operations across our diverse environment. This role not only covers traditional desktop support but also integrates modern endpoint management practices including cloud and mobile device management (MDM), cybersecurity fundamentals, and server-level administration. The successful candidate will be proficient in managing environments that leverage tools such as Microsoft Intune, Autopilot, JAMF for Apple device management, and traditional systems like Active Directory, Entra, and Azure. They will work collaboratively with IT peers, security teams, and client services to ensure that computer images, software deployments, and system customizations meet the highest standards of reliability, scalability, and security, in line with NIST guidelines and industry best practices.
Desktop and Endpoint Management
Create, maintain, and deploy modern computer images for Windows and Mac OS environments.Manage and update endpoint devices using both traditional systems (e.g., Jira, JAMF) and modern cloud-based tools (e.g., Microsoft Intune).Manage Windows AutopilotOversee mobile device management (MDM) practices to ensure secure and efficient management of enterprise mobile devices.
Cloud and Server Administration
Manage cloud applications and enforce cloud app security protocols.Execute lower-level system administrator duties, including server patching, customizations, and routine maintenance.Administer and maintain Active Directory, Entra, and Azure environments to support organizational infrastructure.Help support the Hyper-V server environment and infrastructure.
Cybersecurity and Compliance
Integrate cybersecurity practices into daily operations, ensuring compliance with NIST standards and industry best practices.Collaborate with cybersecurity teams to implement machine hardening, secure patching, and proactive vulnerability management.
Automation, Scripting, and System Updates
Develop and execute scripts (using PowerShell and other scripting languages) to automate routine tasks and OS setting adjustments.Maintain a comprehensive update schedule for operating systems and applications, ensuring timely patching and customization.
Technical Support and Documentation
Respond to user tickets regarding software deployment, device management, and system updates, providing excellent end-user support.Analyze the impact of proposed technology changes and document policies, procedures, and technical guides.Train and mentor junior IT staff, serving as a role model and technical resource within the team.
Cross-Functional Collaboration and Process Improvement
Work closely with IT support, security, networking, and other project teams to develop and implement scalable technology solutions.Identify and recommend process improvements to enhance the overall efficiency, security, and reliability of IT operations.Foster strong working relationships with stakeholders, ensuring that IT solutions align with both business and educational objectives.
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, plus three (3) years of relevant experience, or an equivalent combination of education, certification, and experience.At least three (3) years of customer service experience.Proven ability to work effectively in project teams and manage multiple initiatives concurrently.Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.
Preferred Qualifications
Certifications related to workstation management, cybersecurity, networking, and customer service (e.g., A+, Security+, Network+, Azure Fundamentals, Microsoft Certifications, Apple Certifications, etc.).Experience with endpoint management appliances such as Intune and JAMF.Prior experience in an educational environment or similar setting.Familiarity with cloud management platforms, mobile device management (MDM), and enterprise server management.Background in operating systems administration (Windows, Mac OS) and software deployment (Adobe, MS Office, utilities, etc.).Exposure to cybersecurity best practices and compliance standards (e.g., NIST).Proficiency in managing and troubleshooting various operating systems and platforms.Strong analytical skills with the ability to assess and implement system improvements.Excellent communication and technical writing abilities.Capacity to balance multiple projects and priorities in a dynamic environment.Ability to mentor and support junior IT personnel.Experience with scripting and automation tools (e.g., PowerShell).
Physical Demands | Work is performed in an office environment with occasional lifting and hauling of equipment up to sixty (60) lbs.Standard work hours are 8AM – 5PM with opportunities for hybrid/remote work.A valid Driver’s License and the ability to travel to remote campus locations and attend training sessions are required.
Anticipated Start Date of New Hire | 10/01/2026
Anticipated Number of Hours Working per Week | 40
Shift Required? | First
Job Duties
Posting Detail Information
Posting Number | S1136P
Number of Vacancies | 1
Desired Start Date | 10/01/2026
Job Open Date | 08/28/2026
Job Close Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link for Internal Postings | https://jobs.ashland.edu/postings/8779
Number of Vacancies | 1
Desired Start Date | 10/01/2026
Job Open Date | 08/28/2026
Job Close Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link for Internal Postings | https://jobs.ashland.edu/postings/8779
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
Optional Documents
- Letters Of Recommendation
401 College Avenue
Ashland, OH 44805
419.289.4142, 800.882.1548
Similar Jobs
Learning Management System (LMS) Administrator
ENFRA
🇺🇸 Baton Rouge, Louisiana
Application Developer Lead - Technical
Georgia State University
🇺🇸 Atlanta, Georgia
Systems Administrator, University Advancement
Cleveland State University
🇺🇸 Main Campus, Ohio
Advanced Specialist, Technology Solutions
Pearson
🇺🇸 Remote - US
Part Time Online Technologies Support
Washtenaw Community College
🇺🇸 Ann Arbor, Michigan
