Chapman University
Desktop Support Assistant
🇺🇸 Orange, CA
🕑 Part-Time
💰 $17 per Hour
💻 Information Technology
🗓️ January 8th, 2026
Edtech.com's Summary
- Handle ticket creation, updates, and resolution using ITSM and Jira Service Management.
- Support computer imaging, configuration, and deployment processes.
- Assist faculty and staff with printer setup, installation, and troubleshooting.
- Perform software installation and resolve related issues.
- Manage equipment moves on campus and maintain PCs and Macs in labs, classrooms, and public areas.
- Deliver peripherals and technology equipment across campus.
- Requires familiarity with Windows 11, Mac OS, basic networking, and Microsoft Office 365.
- Must demonstrate customer service and time management skills.
- Little to minimal prior experience required; open to both undergraduate and graduate students.
- Compensation is set at $16.90 per hour, requiring availability Monday through Friday, 8 am to 5 pm.
Desktop Support Assistant Full Description
Must have work availability: 8 am to 5 pm, Monday through Friday
Job Number | SE169624
Position Headcount | 2
Position Title | Desktop Support Assistant
Academic Year | Academic Year 2025-2026
Term or Semester | All Academic Year
Is this Role for an Undergrad or Grad Student? | Grad and Undergrad
Anticipated Pay Range | $16.90 - $16.90
Pay Range Information | Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? | Orange
Approved Supervisor | Jamie Wisdom
Supervisor Email | jawisdom@chapman.edu
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Projected End Date | 12/18/2026
Average number of hours per week | Up to 19 Hrs
Position Summary Information
Responsibilities | Create, update, and resolve tickets in our ITSM, Jira Service Management. Assist the Desktop Support team with computer imaging, configuration, and deployments. Assist staff and faculty with printer setup, installation, and troubleshooting. Assist with software installation and troubleshooting. Assist with computer equipment moves around campus. Maintain computers (Mac and PC) in the labs, classrooms, and public access areas to ensure they are up-to-date. Deliver peripherals and other technology equipment to campus.
Required Qualifications | Little to minimal prior experience.
Desired Qualifications | Candidates should have some knowledge or experience in these areas:
• Windows 11
• Mac OS
• Basic networking principles
• Microsoft Office 365
• Customer Service
• Time Management
Special Instructions to Applicants | Successful completion of a criminal background check will be required for the final candidate(s).
Must have work availability: 8 am to 5 pm, Monday through Friday
- * Are you working at another job on or off campus?
- Yes
- No
- * Please list your availability including what times you are available to work and the maximum number of hours per week you are available to work.
(Open Ended Question) - * Are you familiar working with PC or Mac?
- PC
- Mac
- Both
- * What type of computer do you use?
- Windows/PC
- Mac
- * Have you assembled a computer?
- Yes
- No
- * What degree are you pursuing and when are you expected to graduate?
(Open Ended Question) - 2.What are your available work hours? Service Desk Hours are: Monday thru Thursday: 7:30am to 11:00pm Friday: 7:30am to 5:00pm Saturday: CLOSED Sunday: Noon to 11:00pm
(Open Ended Question)
- Resume
- Cover Letter
- Letter of Recommendation 1
- Letter of Recommendation 2
- Letter of Recommendation 3
One University Drive
Orange, CA 92866
(714) 997-6815
RINKER HEALTH SCIENCE CAMPUS
9401 Jeronimo Road
Irvine, CA 92618
© 2019 CHAPMAN UNIVERSITY
Office of Human Resources
One University Drive
Orange, California 92866
TalentServices@chapman.edu
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Similar Jobs
Collaboration Platforms Lead
Risepoint
🇺🇸 Remote - US
Senior Azure Engineer | US
Degreed
🇺🇸 Remote - US
AI/LLM Developer/Engineer
University of North Carolina at Chapel Hill
🇺🇸 Chapel Hill, NC
Programmer Analyst I
Troy University
🇺🇸 Troy, AL
Learning Management System (LMS) Analyst
Hilton
🇺🇸 Remote - US
