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University of West Florida

Desktop Support Engineer 113890

🇺🇸 Pensacola, FL

🕑 Full-Time

💰 $61K

💻 Information Technology

🗓️ December 18th, 2025

Edtech.com's Summary

University of West Florida is hiring a Desktop Support Engineer I. This role provides first-level technical support and guidance on technology projects to faculty and staff within the Lewis Bear Jr. College of Business and Usha Kundu, MD College of Health. The engineer troubleshoots hardware and software issues, manages computer labs and classrooms, and ensures compliance with university IT standards.

Highlights
  • Primary contact for desktop-related technical support for faculty and staff of LBJCOB and UKCOH.
  • Troubleshoot and repair hardware and software for Windows, MacOS, Linux, and peripherals.
  • Maintain and support computer labs and classrooms including virtual class technology and special events.
  • Use device management, configuration, and deployment tools to ensure endpoint compliance with university policies.
  • Prepare technology purchase quotes and provide reports on technical assets to college leadership.
  • Strong knowledge required of Windows, MacOS, Microsoft Office Suite, network protocols, and mobile devices.
  • Minimum qualifications include entry-level certifications, advanced education, or 1 year of technical support experience.
  • Annual salary is $60,785 with an exempt FLSA status.
  • Must adhere to ITS standards and demonstrate excellent customer service and teamwork skills.
  • Requires valid driver's license, criminal background check, fingerprinting, and offers veterans’ preference eligibility.