Edtech.com's Summary

Drexel University is hiring an IT Desktop Engineer to provide advanced technical support, test new operating system versions, and deploy software applications across Windows and macOS platforms. The role involves maintaining endpoint encryption, developing technical documentation, and collaborating with various departments to implement technology solutions and support mission-critical systems.

Highlights

Provide third-tier technical guidance to internal and external support staff.
Test and deploy new OS versions and applications for Windows (Intel/ARM) and macOS/iOS.
Manage endpoint encryption using Bitlocker and FileVault via MECM, Intune, and JAMF.
Maintain and expand the Knowledge Base and technical documentation.
Design and implement technical solutions while researching project risks and issues.
Lead support for high-level administrative and managerial users with sensitive technology needs.
Required qualifications include a high school diploma or GED and three to five years of relevant experience.
Compensation ranges from $54,630 to $81,940 annually, typically aligning with the minimum to midrange based on qualifications.
Physical demands include desk work, standing, walking, and lifting up to 50 lbs.
Supports the IT department serving Drexel University’s organizational needs.

IT Desktop Engineer Full Description

Job Summary

The IT Desktop Engineer provides 3rd tier technical guidance to support staff both internally and externally; tests new OS version and acquire cross-departmental sign off on mission critical apps before releasing to organization; packages, tests and deploys new applications as needed for Windows Intel/ARM in MECM and macOS/iOS in JAMF; maintains encryption of endpoints bitlocker and filevault management via MECM, Intune, & JAMF; maintains and expands existing Knowledge Base while developing and maintaining technical documentation regarding systems supported for various readership levels; identifies user needs and independently researches procedures for accomplishing tasks, addressing both immediate and long-term technology processes, and document findings; remains informed and practiced in operating system and hardware requirements and evaluates new technologies, and provides insight into such technologies as they become accepted for use; coordinates closely with supervisor and communicates regularly with administrative staff regarding services and suggestions for implementing them.

Essential Functions

Act as the active IT liaison with advanced level end-users and the IT Department
Provide technical guidance to external support staff in other areas
Install, test, and debug software applications for image creation and deployment
Take lead on 3 support to users of high-level administrative and managerial capacity and users of advanced, sensitive, and / or mission-critical level technology services
Design and implement technical solutions
Research and test potential project solutions
New OS version testing
Develop and maintain technical documentation regarding systems supported
Identify and mitigate project issues and risks

Required Qualifications

Minimum of a HS Diploma or GED
Minimum of Three to five years

Physical Demands

Typically sitting at a desk/table
Typically standing, walking
Lifting demands ≤ 50lbs

Location

University City - Philadelphia, PA

Additional Information
This position is classified as Exempt, grade K. Compensation for this grade ranges from $54,630.00 to $ 81,940 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

Additional Required Documents

A review of applicants will begin once a suitable candidate pool is identified.

Original Job Description

Job Summary

Essential Functions

Act as the active IT liaison with advanced level end-users and the IT Department
Provide technical guidance to external support staff in other areas
Install, test, and debug software applications for image creation and deployment
Take lead on 3 support to users of high-level administrative and managerial capacity and users of advanced, sensitive, and / or mission-critical level technology services
Design and implement technical solutions
Research and test potential project solutions
New OS version testing
Develop and maintain technical documentation regarding systems supported
Identify and mitigate project issues and risks

Required Qualifications

Minimum of a HS Diploma or GED
Minimum of Three to five years

Physical Demands

Typically sitting at a desk/table
Typically standing, walking
Lifting demands ≤ 50lbs

Location

University City - Philadelphia, PA

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

Additional Required Documents

A review of applicants will begin once a suitable candidate pool is identified.

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